Learning Design Manager Technology & Operations

ABOUT US

At HUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over $5 billion in revenue and almost 20000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions.

ABOUT THE ROLE

At HUB International the Learning Design Manager leads a team of 10 learning design and development professionals to create innovative learning experiences that enable successful technology adoption across HUBs 20000 employees. Reporting to the Director of Learning and Change Enablement this role drives technology mastery through comprehensive learning strategies aligned with organizational transformation goals.

Primary Responsibilities and Activities

• Lead mentor and develop a team of learning designers across a portfolio of initiatives fostering a culture of user-first thinking.
• Build team capabilities in instructional design principles and emerging learning technologies.
• Design comprehensive learning strategies for technology implementations applying adult learning principles to create multi-modal solutions including e-learning instructor-led training microlearning and performance support tools seeking ways to create immersive experiences using simulation and scenario-based training.
• Establish and manage processes to evaluate the effectiveness of training programs.
• Manage a portfolio of 20 concurrent learning projects ensuring quality user-focused and on-time delivery.
• Implement agile methodologies monitor risks and coordinate with Change Enablement team on integrated initiatives.
• Oversee LMS administration for Technology & Operations.
• Partner with business leaders to understand learning and business needs present strategies to leadership and demonstrate learning ROI through data analytics and performance metrics.

Direct Reports

• Senior Learning Designer (5)
• Learning Designer (3)
• Senior Learning & Development Program Analyst (1)

Job Requirements

• 7 years progressive experience in instructional design and adult learning theory with 3 years in leadership
• Proven track record supporting users through successful large-scale technology transformations in complex organizations.
• Bachelors degree preferred; Masters in Instructional Design Educational Technology or related field also preferred.
• Deep expertise in instructional design models (ADDIE SAM Agile) and adult learning principles.
• Proficiency with LMS platforms authoring tools (Articulate Adobe Camtasia Canva) virtual classroom technologies and learning analytics.
• Strong project management skills.

Knowledge and Skills

• Exceptional communication and facilitation skills.
• Strong emotional intelligence and ability to navigate organizational politics.
• Capability to influence at all levels without formal authority.
• Resilience in managing ambiguity and complexity.
• Background in technology implementations (ERP CRM digital transformation).
• Experience in insurance or financial services industry desired.

Working Conditions

Travel required: 10% travel.

Hybrid Chicago preferred

JOIN OUR TEAM

Do you believe in the power of innovation collaboration and transformation Do you thrive in a supportive and client focused work environment Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization When you join HUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service.

Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $120K to $150Kand will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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