IT System Support Analyst IT Ops
IT System Support Analyst IT Ops
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Job Description
Total Number of Openings
10The Chevron Engineering and Innovation Excellence Center (ENGINE) in Bengaluru India brings together the resources and expertise of the Chevron global network with talent in India to enhance agility and technological innovation to optimize solutions for the worlds current and future energy challenges.As one of the leading energy providers worldwide Chevron is involved in the production of crude oil and natural gas manufacturing of transportation fuels lubricants petrochemicals and additives and the development of enabling technologies.
Chevrons vision is to be the global energy company most admired for its people partnerships and performance. With a clear purpose to develop affordable reliable ever-cleaner energy that enables human progress we believe human ingenuity has the power to solve any challenge and overcome any obstacle. Meeting the worlds growing energy needs requires the pursuit of innovations and advancements that deliver a better future for all.
About the position:
The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches.
Chevron ENGINE supports global operations and work hours are aligned to business needs. Standard working hours are 8:00 AM to 5:00 PM or 1:30 PM to 10:30 PM Monday to Friday. These may evolve based on operational or business requirements.
Key responsibilities:
Provide technical support and troubleshooting for internally developed software applications and vendor software packages.
Monitor system performance and ensure the availability and reliability of software applications.
Collaborate with development teams to resolve software issues and implement updates or patches.
Manage software installations configurations and upgrades.
Document support processes procedures and troubleshooting steps.
Assist in the evaluation and selection of new software solutions to meet business needs.
Conduct training sessions for end-users to ensure effective use of software applications.
Maintain strong relationships with software vendors to ensure timely support and updates.
Participate in the development and implementation of IT policies and procedures.
Stay current with industry trends and emerging technologies to provide innovative support solutions.
About you
We know our greatest resource is the ingenuity creativity and innovation of our people. Applications from motivated talented individuals with a keen interest in the energy industry are encouraged.
To be considered for this role applicants should have:
Bachelors degree in information technology Computer Science or a related field (or equivalent experience).
* 2-5 years of experience
At least 2 years of proven experience as an IT System Support Analyst or similar role.
Skilled in supporting internally developed software
Skilled in implementing and supporting vendor software packages including software installation configuration maintenance and deployment.
Skilled in troubleshooting and resolving software issues.
Skilled in database management and query languages (e.g. SQL).
Experience implementing cybersecurity best practices in application support.
Skilled in testing methodologies and applying multiple levels of testing (Functional Integration and UAT)
Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe Scrum or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity.
Excellent business analysis problem-solving and analytical skills and attention to detail.
Excellent communication and interpersonal skills as well as being customer service-oriented
Preferred Qualifications:
Experience with ITIL or other IT service management frameworks.
Knowledge of scripting languages (e.g. Ansible PowerShell Python) for automation.
Knowledge of cloud platforms (e.g. Microsoft Azure AWS).
Familiarity with low code platforms (e.g. Power Platform)
What we can offer you
Everything we do at Chevron is guided by our values and our commitment toThe Chevron Way.
Have the opportunity to take part in world-leading energy projects advance your professional development and expand your career within an inclusive and collaborative workplace.
Join a workplace where innovation collaboration and safety are at the core of how we work.
Work in thoughtfully designed environments that support focus well-being and innovation enhanced by digital tools that enable seamless collaboration.
Grow through structured learning mentorship and opportunities to contribute to impactful projects that align with Chevrons values and business priorities.
Engage with emerging technologies and digital solutions that are shaping the future of energy and enterprise.
Diversity equity & inclusion statement
Chevron values inclusivity and promotes a workplace that seeks to welcome contributions from all people. We encourage people of all abilities genders cultures and backgrounds to apply.Chevron is committed to building a safe and respectful workplace where everyone is valued for their contribution to our energy future. Chevron participates in E-Verify in certain locations as required by law.
How to apply
To be a part of our success clickAPPLYto submit your application. Applications close at 11:59pm IST on 31 Dec 2025. Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.
Privacy and terms and conditions
We respect the privacy of candidates for employment. ThisPrivacy Noticesets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice please do not submit information to us.
ENGINE refers to the Chevron Engineering and Innovation Excellence Center which operates under Chevron Global Technology and Services Private Limited an affiliate of Chevron Corporation. References to ENGINE in this document are for convenience only and do not denote a separate legal entity.
This job advertisement is intended to provide a general overview of the role and workplace environment. Role details and outcomes may vary based on business needs and individual performance.
Chevron participates in E-Verify in certain locations as required by law.
Required Experience:
IC
Employment Type
Full-Time
