Collections Supervisor
Collections Supervisor
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Job Description
The Ohio Attorney Generals Office is currently seeking candidates with a passion for public service to fill a Collections Supervisor position in our Collections Enforcement Section. These positions will work a hybrid in-person/remote schedule. There may be changes to this schedule based on training and operational needs. The position will be headquartered at any of our offices around Ohio: Columbus Cincinnati Cleveland Toledo or Boardman.
The successful candidates will perform the following supervisory duties while fostering a team environment which include but are not limited to:
-Supervises and trains assigned staff.
-Conducts staff meetings.
-Performs monthly phone monitoring and reviews.
-Assists team members with difficult callers and/or accounts.
-Monitors team workflow and assists in work distribution.
-Establishes work procedures and employee performance goals.
-Evaluates record keeping policies and procedures and makes recommendations for improvements.
-Prepares records and reports.
-Works with Information Technology Services (ITS) to troubleshoot issues with business tools.
-Handles sensitive contact with the public.
-Handles varied public relations duties.
-Performs other duties as assigned.
The Attorney Generals Office is a dynamic organization that offers career opportunities across many different disciplines. AGO leadership strives to maintain an inclusive begin by being an equal opportunity employer a workplace where talent gains you entry and performance determines your career can join and lead employee resource groups participate in online or in-person events discussing societys impact on our services and workplace and learn about different cultures and experiences.
Employees of the Attorney Generals Office must have been in their current positions for at least 12 months in order to be eligible for consideration.
The Attorney Generals Office may fill additional similar positions as a result of this posting.
The Ohio Attorney Generals Office is an Equal Opportunity Employer.
Serves at the pleasure of the Attorney General per O.R.C. 124.14(B)(2).
AGO#:
Background Check Info:
Selected candidate(s) will be subject to the following background checks:
Criminal history
Driving record
Taxes
Drug Test
In addition an Internet search may be conducted of publicly available and job-related information through social media
(Facebook LinkedIn Twitter etc.) or through the use of search engines (Google Bing etc.).
The Ohio Attorney Generals Office has played a vital role in shaping Ohios past and present and the work it does today helps chart the states future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime assist the criminal justice community provide legal counsel for state offices and agencies and enforce certain state these and other capacities staff members interact with tens of thousands of Ohioans each year.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Completion of Associates degree in Business Accounting or related area or equivalent work experience;
Previous supervisory or Team Lead experience;
Proficient with Microsoft applications (e.g. Excel Word and PowerPoint).
Preferred Qualifications:
Previous experience in a call center environment;
Previous experience with reporting;
Previous experience in a collections or legal environment.
Job skills: customer service attention to detail leading others teamwork verbal communication and written communication
Required Experience:
Manager
Employment Type
Full-Time
