Technology Support Specialist

• Provide high quality and timely customer service
• Work on a fast-paced IT Service Desk
• Location can be based in Auckland or Wellington

Te Whiwhinga mahi The opportunity

As a Technology Support Specialist you will be the first point of contact for our internal customers actively managing service requests and incidents seeing them resolved within agreed service levels.

There is lots of variety in this role to keep you on your toes. It not only covers level 1 -2 support but also administration improving processes/materials and developing a more automated service for the future.

Relationship management is another important part of this role as the team further implement the Agile methodology. You will be responsible for liaising across Technology and providing support up to senior management and Board level.

Some key accountabilities include:

• Provision of high quality proactive and timely technical support via phone Microsoft Teams and face to face
• Provide troubleshooting for end user hardware issues
• Manage request and incident tickets within operational / service levels
• Contribute to the Support Teams documentation and continuous service improvement efforts
• Work closely with other technical teams to deliver a smooth support experience

We are looking for an excellent communicator able to effectively share technical detail to a non-technical audience.

Note: Regional travel may be required to support other offices. This role may require you to work hours between 6 am and 6 pm depending on the area assigned.

You will find out more about the role here Position Description.

We are seeking to appoint at a salary between $78810 and $87567 commensurate to skills and experience.

Ko koe tēnei About you

To be successful in this role you will bring:

• Experience in a service desk environment
• Knowledge in IT diagnostics and technical problem solving and issue management
• Strong relationship management experience and a confident communication style
• Able to communicate technical detail to a non-technical audience at all levels of the organisation
• A resilient and self-driven approach
• Strong customer service skills and approach
• Experience using Office 365 and ServiceNow Platform or similar ticketing management system

You will demonstrate knowledge of or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

Mō mātou About Us

Our business group Te Aukaha Digital strengthens Waka Kotahi NZ Transport Agency through supporting our people and delivering future-focussed solutions. We enable digital change and provide quality data information and security services. The Technology group implements supports and maintains digital capability for NZTA.

Our teams design and deliver new digital initiatives that use data and information smartly so we can keep pace with digital change in all areas of the land transport addition our teams look after the digital needs of NZTA employees to perform their functions and manage information effectively and efficiently and in accordance with all legislative and Government requirements.

Ka whiwhi koe i te aha What you will get in return

This is a highly collaborate working environment supporting the work that is done for the benefit of all New Zealanders.

• Competitive salary as disclosed and benefits package.
• Flexible working arrangements including a mix of remote and in office depending on location and role.
• Along with our otherbenefitswe also have 5 weeks annual leave and an Income Protection and Critical illness Insurance scheme available for all permanent employees.

Ready to take the next step in your career Wed love to hear from you. Apply today and join our team.

Me pēhea te tuku tono How to apply:

Please click apply to upload your CV and cover letter detailing your suitability for the role.

Rā Katinga Applications close:

For further information email:

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.