Management Trainee Customer Service FLM
Management Trainee Customer Service FLM
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.
Inviting applications for the role of Management Trainee Customer Service - FLM
The Team Leader Operations is responsible for the day-to-day supervision of a group of BPO associates. This position ensures performance metrics are achieved by providing adequate coaching motivation and accountability.
Responsibilities
Responsible for the day-to-day supervision of a group of BPO associates including work and attendance monitoring in accordance with the organization policy as well as applicable Client & legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues develop action plans for improvement & implement corrective actions as required.
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes policies and procedures. Attend required manager development trainings
Promote the Genpact values through both behavior and attitude including being an advocate for team members.
Qualifications we seek in you!
Minimum Qualifications/ Skills
Any graduate
Strong attention to detail
Basic Knowledge of Operating System mobile technology Software Hardware & MS office.
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills both written and verbal
Ability to lead team in multi-tasking prioritization and meeting timelines on deliverable
Ability to mentor coach and provide direction to a team of employees
Preferred Qualifications/ Skills
OEM experience Hardware & troubleshooting experience Semi Tech process experience.
Previous experience in a customer service role chat/voice
Problem solving skills with customer centric approach
Why join Genpact
- Be a transformation leader Work at the cutting edge of AI automation and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
- Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Intern
Employment Type
Full-Time
