Change Management Business Analysis Associate II Team Leader

Embrace the challenge of leading and managing team activities overseeing performance and ensuring adherence to change management processes across Fraud Customer Protection Services (FCPS) Operations.

As a Business Analysis Associate II within FCPS you will manage others and direct overall team activities monitor performance and confirms adherence to regulatory rules and company policy and procedures. Additionally youll be responsible to first understand the end to end processes of an organization while documenting reviewing analyzing and designing business processes to ensure outcomes meet Control and Regulatory the process you will be offering recommendations for improvement and process efficiencies. Youll work in an environment that offers a wide degree of creativity and latitude with the expectation.

Job Responsibilities:

• Maintain constant focus on customer service and all process flows that lead to delivering best in class service.
• Assign work and sets workflow priorities tracking units performance and monitoring daily business
• Plan for the development of all employees to strengthen current and future capabilities and enable them to contribute fully.
• Demonstrate the ability to act in a decisive urgent and committed way to achieve results.
• Evaluate end to end process for accuracy and compliance with federal regulations and internal bank policies
• Identify the financial regulatory and customer risks of the organization and offer recommendations to mitigate risk
• Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
• Assess the efficiency and productivity of internal staff and make recommendations for improvement
• Present findings to Senior Leadership in the form of reports and presentations written and verbal
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
• Drive and challenge business units on their assumptions of how they will successfully execute their plans and assist with creation of processes and procedures

Required Qualifications Capabilities and Skills:

• Proven ability to lead coach and mentor at all position levels
• Ability to consistently maintain high performance level especially in stressful situations
• Strong interpersonal skills with the ability to effectively interact with various styles and levels of management and be able to adjust your own communication style based on the audience.
• Ability to identify ways to support inclusion and diversity.
• Proven ability to execute multiple projects (or multiple components of projects) including owning core tasks more complex areas and challenging workloads on successive assignments
• BA BS or equivalent degree is required or equivalent work experience

Preferred Qualifications Capabilities and Skills:

• 5 years work experience in people management
• Experience participating in process improvement initiatives system implementations or change management
• Strong and effective written and verbal communication skills
• Ability to creatively challenge current state processes and ideate solutions to challenges
• Ability to break-down complex problems into workable components including the ability to present results effectively to senior leadership and regulators
• Effectively works independently within a team and across teams in a fast-paced environment to drive business results utilizing related project management skills employing creative thinking a focus on quality and the ability to work on competing priorities