VP, Technology Operations

Vice President Technology Operations

Reports to: Chief Operations Officer
Location: Remote / HQ location

Role Summary

In a complex matrix organization where Product Engineering and IT own distinct but interdependent parts of our technology stack the Vice President of Technology Operations is the operational authority ensuring that technology priorities builds and infrastructure are successfully delivered adopted and sustained across the business.

Reporting to the Chief Operations Officer this role is intentionally designed to align technology execution directly with clinical operational and business goals. The VP ensures that Products roadmaps Engineerings code and ITs infrastructure integrate into a seamless reliable and compliant technology environment that supports patient care and business growth.

This is not a product featurebuilding role. This is the executive leader responsible for governing operationalizing and running our technology stack in production at scale eliminating silos holding cross-functional teams accountable and ensuring technology delivers tangible measurable value to the business.

Key Responsibilities

Strategic Technology Leadership & Governance

• Own the end-to-end operational performance of the enterprise technology stack including EHR AI tools enterprise platforms and integrations.
• Establish and lead governance for shared high-impact systems (e.g. AthenaHealth) to ensure alignment change control and rapid decision-making across Product Engineering and IT.
• Translate operational priorities into actionable technical deliverables ensuring patient safety clinician experience compliance and ROI drive decision-making.
• Serve as the single point of accountability for technology operational readiness and ongoing performance.
• Manages the Athena EHR team relationship with Biz Ops to manage projects and TechOps team.

Operational Readiness & Decision Rights

• Hold authority to stop defer or reprioritize technology launches if operational readiness compliance or patient safety standards are not met.
• Approve go-live timing for shared systems and major releases based on operational impact and business continuity needs.
• Escalate and direct cross-functional resources to resolve urgent operational technology issues.

Execution & System Performance

• Ensure all clinical and operational systems are stable secure and fully adopted with uptime load and recovery plans in place.
• Drive interoperability automation and integration across the stack to reduce friction and manual effort.
• Oversee vendor relationships and enforce contract performance including corrective action planning.
• Lead AI/ML operationalization ensuring responsible deployment into clinical and operational workflows.

Security Compliance & Risk Management

• Ensure compliance with HIPAA SOC 2 HITECH and all applicable regulatory frameworks.
• Oversee access management cybersecurity posture and audit readiness for all systems.
• Lead risk identification and mitigation for all technology in production.

Cross-Functional Leadership & Collaboration

• Build strong partnerships with Product Engineering IT Clinical Informatics and Data Science to deliver one integrated technology stack.
• Ensure clear swim lanes decision rights and accountability across functions
• Champion a service-first data-driven culture within Technology Operations.

Innovation & Continuous Improvement

• Gather frontline feedback from clinicians care teams and business users translating it into technology improvements.
• Evaluate and adopt emerging technologies that improve workflows patient outcomes and business performance.

Ideal Experience & Qualifications

• 15 years in technology operations leadership with at least 7 years at the executive level in healthcare telemedicine or digital health.
• Proven track record of owning operational governance for complex integrated technology ecosystems.
• Deep expertise in EHR (AthenaHealth preferred) enterprise integrations AI/ML operationalization interoperability and compliance.
• Strong vendor management and contract enforcement experience.
• Ability to operate effectively in a highly matrixed organization aligning cross-functional teams around operational outcomes.
• Demonstrated success scaling technology operations to support multi-state high-volume care delivery.

Success in This Role Means:

• Technology launches are fully operationalized before go-live with no unplanned disruptions.
• Shared systems have clear governance and decision-making eliminating silos and bottlenecks.
• Product Engineering and IT priorities consistently land in the business without rework or adoption gaps.
• Technology performance security and compliance standards are met or exceeded at all times.
• AI and emerging technologies are deployed responsibly and measurably improve clinician and patient experience.
  
  

VP of Technology Operations Role at a Glance
Purpose: Close the operational execution gap between Product Engineering and IT ensuring our technology stack delivers safe compliant reliable and fully adopted solutions that drive patient care and business performance.

Why This Role Exists

• Reports into Chief Operating Officer (not IT or Product) to ensure technology serves the business not the other way around.
• Holds cross-functional authority to govern prioritize and enforce operational standards across the tech stack.
• Acts as the single point of accountability for technology in production from go-live readiness through ongoing performance.

Key Responsibilities

• Governance & Decision Rights
• Establish governance for shared high-impact systems (e.g. AthenaHealth).
• Authority to defer or stop launches that dont meet operational readiness safety or compliance standards.
• Approve go-live timing and sequence for major technology changes.
  
  
• Operational Performance
• Own uptime reliability interoperability and adoption across the tech stack.
• Drive automation and integration to remove friction from workflows.
• Oversee vendor relationships contract performance and corrective actions.
  
  
• Security & Compliance
• Ensure HIPAA SOC 2 HITECH and security best practices are met across all systems.
• Lead enterprise incident response and risk mitigation for technology in production.
  
  
• Cross-Functional Leadership
• Align Product Engineering IT Clinical Informatics and Data Science on one integrated technology roadmap.
• Translate operational priorities into actionable technical deliverables.
• Champion a service-first data-driven culture in Tech Operations.

What Success Looks Like

• Systems are stable secure compliant and fully adopted by clinicians and staff.
• Shared technology has clear governance decision-making and accountability.
• Technology changes improve not disrupt patient care clinician experience and operational efficiency.
• AI and emerging technologies are deployed responsibly with measurable impact.
  
  

Please note that all official communication from Midi Health will come from an@email address. We willnever ask for payment of any kind during the application or hiring you receive any suspicious communication claiming to be from Midi Health please report it immediately by emailing us at.

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Please find ourCCPA Privacy Notice for California Candidateshere.