Deposit Operations Digital Support Specialist

We are seeking a detail-oriented tech-savvy and customer-focused individual to join our team as a Banking Operations Digital Support Specialist. In this role you will play a key part in supporting and enhancing our suite of electronic banking products and services including debit cards internet banking as well as Treasury Management related products such as remote deposit capture ACH origination wire processing positive pay A2A and P2P services and other current and future digital banking solutions.

Responsibilities:

• Primary contact for all calls for the E-Banking Dept. (assisted by other team members).
• Validate completed documentation for all Treasury Management Services add corporate admins to customer accounts reset passwords edit and delete customers respond to corporate customers emails and broadcast messages.
• Assist in setting up customers Online Banking on PC Mac and Android/IOS devices.
• Maintain existing client relationships by addressing any customers service issues and discussing clients needs problems or complaints.
• Troubleshoot any PC/Mac device or OS related issues accessing any of our E-Banking services.
• Maintain cases open with vendors and respond within a timely fashion.
• Compliance knowledge and monitoring Reg CC and Reg E.
• Maintain all logs relating to Treasury Management Services.
• Find resolutions to technical issues involving electronic channels.
• Train all new customers in Treasury Management Services such as: Remote Deposit ACH Wire Positive Pay and Bill Pay.
• Develop and update training materials for customers new and existing on company products solutions and services.
• Perform onsite auditing notating and implementing changes according to policy.
• Create/update procedures as products and services update/change.
• Communicate with existing customers frequently for potential feedback on products and services.
• Debit Card troubleshooting.
• Processing and investigating ATM/Debit card claims.

• High School Diploma required
• Minimum of 3 years experience in back-office or call center environment
• Previous banking experience preferred ideally having bank and system knowledge
• Regulatory knowledge of Wires ACH & Checks preferred
• Proficient in Microsoft Office software
• Excellent customer service skills
• Ability to communicate effectively both verbal and written
• Technology knowledge such as OS updates patch releases and device updates.
• Strong organizational skills
• Strong attention to detail
• Problem solving skills
• Ability to multi-task
• Ability to manage time and prioritize effectively
• Some travel may be required
• Training will be provided if all experience requirements are not met

Devon Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability you may contact us at or you may call us at .