Merchant Services Account Specialist ENGLISHSPANISH BILINGUAL
Merchant Services Account Specialist ENGLISHSPANISH BILINGUAL
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1 Vacancy
Job Description
Join Chase Merchant Services a global leader in payment processing and become a vital part of our team. As a Merchant Services Account Specialist youll provide exceptional phone support offering solutions for payment processing troubleshooting technical issues and handling general inquiries. With opportunities for advancement through successive skills training youll play a key role in enhancing our merchant experience.
As a Merchant Services Account Specialist within the Chase Merchant Services department you will serve as a champion for both our merchants and internal Chase partners. Your role will involve providing phone support offering solutions for payment processing troubleshooting technical issues and handling general inquiries. You will have the chance to advance through successive skills training including Level 1 Payment Terminals Account Management and Pricing.
Job responsibilities:
- Answer calls from our merchants and provide first call resolution
- Identify analyze and document information collectionfrom merchants
- Resolveissues and merchant concerns accurately and expediently while adhering to business policies and procedures
- Ensuretimely follow-up on merchant inquiries 100% of the time
- Troubleshoot technical problems to determine the root cause and provide a viable solution
- Analyze transactions deposits statements and account information to resolve and provide solutions for our merchants
- Maintain a high level of knowledge surrounding new products equipment(s) features and services
- Meet or exceed production goals as outlined in the metrics scorecard
- Escalate issues that cannot be resolved within the anticipated service level or that create risk or exposure for the merchant or the bank
- Liaise with other areas of the organization to provide timely resolution to merchant inquiries
- Demonstrate exemplary team working skills by maintaining a professional positive and supportive attitude
Required qualifications capabilities and skills:
- BILINGUAL ENGLISH/SPANISH
- Excellent verbal and written communication skills combined with ability to multi-tasking and be self-directed
- Flexibility and ability to work in a dynamic and fast-paced environment
- Self-motivation and ability to work well with minimal supervision
- Knowledge of computer software systems such as Microsoft Office includingusing and creating spreadsheets
- Willingness to work in an environment that requires 100% phone-based customer interaction
- Willingness to work schedules during our operating hours which can includeevenings bank holidays and weekends
- Willingness to work in office 4 days per week
- Willingness to work schedules during operating hours including evenings bank holidays and weekends working patterns can be until 1am.
Preferred qualifications capabilities and skills
- Customer service experience
- Knowledge of payment processing industry and related procedures and products
Required Experience:
IC
Employment Type
Full-Time
