Commercial Administrator
Commercial Administrator
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Job Description
Role Details
Business Location:
FedChina
Commercial Administrator
Reports to:
Business Operations Manager -Federal China
Direct Reports:
None
Primary Purpose:
Ensure the execution of orders complies with company policies and compliance.
To provide a sales support to the I&A-Sales Team; operating with minimum supervision and showing flexibility and the ability to priorities.
Key Responsibilities
- Assist sales in preparing contract review the completeness of the documentation for order processing.
- Process orders to the UK or Germany site and update team members and OEM partners on delivery.
- Manage daily order following up-including export control payment shipment local supply RMA order other details on the order.
- If necessary work with operations to exchange delivery slots to meet customer delivery needs.
- Manage documentation archive and database update regular provide sales reports to sales team.
- Support channel partner program.
- Any other duties as may be reasonably be required from time to time by your line manager.
Indicative Performance Measures
- Customer Satisfactory Levels / Internal key stakeholders feedback
- Quality accuracy and response times to requests
- Accuracy / completeness of order Database
- Efficiency/productivity improvement
Person Specification Essential requirements unless stated
Education / Qualifications:
- Degree desirable
- Fluent spoken and written English.
Professional Skills/ Abilities:
- Experienced in foreign trade order to cash process
- Proficient PC skills including MS Office
- Good at data analysis
- Experience in Syteline System would be valuable.
Personal Qualities:
- High degree of self-organization whilst recognizing the priorities of the sales and customer support personnel.
- Experience of successfully managing demands of highly demanding personnel.
- Accuracy and numeracy are important.
- Experience of working in an international environment.
- Experience of working in a customer facing role.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
