Switchboard Operator

Bellflower, CA - USA

Monthly Salary: USD 21 - 28

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Answers all incoming telephone calls schedules patient appointments validates eligibility routes calls to the appropriate employee or provider and takes messages as required. Performs various office duties in the medical office setting for proficient operations and patient satisfaction. Works closely with Office Team to trouble-shoot and resolve problems and maintains positive relationships with patients family members visitors and fellow employees.

PIH Health is a nonprofit regional healthcare network that serves approximately 3 million residents in the Los Angeles County Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital PIH Health Good Samaritan Hospital PIH Health Whittier Hospital 37 outpatient medical office buildings a multispecialty medical (physician) group home healthcare services and hospice care as well as heart cancer digestive health orthopedics womens health urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nations top hospital systems for best practices cutting-edge advancements quality of care and healthcare technology. For more information visit or follow us on Facebook Twitter or Instagram.

Required Skills

Must have excellent written and verbal communication skills to communicate effectively with staff patients insurance companies and physicians
Demonstrated attention to detail; Good English speaking spelling reading and Mathematical skills required
Demonstrate ability to learn quickly and follow directions as outlined in policies or given by Supervisor
Strong Computer skills and Knowledge in Word Excel and ability to maneuvering through multiple screens in a timely manner
1 year of operator medical office front/back work experience preferred
Medical terminology knowledge strongly preferred
Insurance knowledge preferred
Ability to multi- task in a fast and high pressured environment
Stringent adherence to all HIPAA laws
Strong typing skills 40 and up wpm is required
Strong analytical skills problem solving. The ability to act and decide accordingly.
Excellent Customer service and phone skills
Bilingual in English and Spanish preferred

Required Skills

Must have excellent written and verbal communication skills to communicate effectively with staff patients insurance companies and physicians
Demonstrated attention to detail; Good English speaking spelling reading and Mathematical skills required
Demonstrate ability to learn quickly and follow directions as outlined in policies or given by Supervisor
Strong Computer skills and Knowledge in Word Excel and ability to maneuvering through multiple screens in a timely manner
1 year of operator medical office front/back work experience preferred
Medical terminology knowledge strongly preferred
Insurance knowledge preferred
Ability to multi- task in a fast and high pressured environment
Stringent adherence to all HIPAA laws
Strong typing skills 40 and up wpm is required
Strong analytical skills problem solving. The ability to act and decide accordingly.
Excellent Customer service and phone skills
Bilingual in English and Spanish preferred