Sr. Technical Support Manager, Americas
Sr. Technical Support Manager, Americas
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$ 104300 - 135400
1 Vacancy
Job Description
Portfolio Business:Huber Engineered Materials
J.M. Huber Corporation is one of the largest privately held family-owned companies in the United States. Established in 1883 we are a diversified global supplier of specialty and commodity chemicals hydrocolloid solutions engineered wood products and natural resources to customers spanning a wide variety of industries. With approximately $3 billion in sales and 4000 employees worldwide we have a material presence in more than 20 countries.
Position Summary
Huber AgroSolutions (HAS) seeks aSr. Technical Support & Training Manager to lead the technical support team support specialty crop field trials develop technical reports and provide training on our product portfolio. The ideal candidate will have expertise in agronomy plant nutrition and agricultural markets with strong communication and analytical skills. He /she will closely co-operate with product management innovation and sales team on defining yearly objectives.
Principal Duties & Responsibilities
- Technical Support & Training:
- Leads the technical team for the Americas market for HAS and its GTM brands providing technical product support to sales teams and customers.
- Own the knowledge of the agronomic applications of Huber AgroSolutions products in the Americas. Identify gaps deliver training sessions and create educational materials for internal teams customers and stakeholders.
- Build annual training programs and prepare teaching plans with structured learning experiences.
- Field Trials & Research Coordination:
- Oversee field trials for existing and new products including trial design evaluation and analysis. Manage budget for trials/demos and travel for technical support team
- Collaborate with universities/research centers to conduct trials and report results.
- Prepare regular updates on trial progress and results for internal and external stakeholders.
- Assist in developing product positioning for various crops.
- Sales & Marketing Support:
- Act as a product specialist during client/distributor presentations.
- Collaboration with the sales team on market research and competitor analysis
- Serves as a domain specialist to all regional sales teams in areas such as adjuvants biologicals biostimulants etc.
- Track record and continued demonstration of being an industry agronomy expert with publications talks / speeches and industry engagement
- Customer Engagement:
- Lead investigations of product performance complaints and conduct root cause analyses.
- Provide support for key customers representing large turnover.
- Product Development & Feedback:
- Share field insights with the Global Innovation Team and Product Management.
- Developing comprehensive product application plans tailored by both crop and customer
- Support pre-launch activities by participating in late-stage product development tests.
- Leadership and Communication
- Collaborate and lead regional agronomists and create a highly effective technical support organization.
- Build effective partnerships with all Regional and Global platform stakeholders subject matter experts and external experts.
- Regular communication to Commercial Directors; General Manager Americas and Global Marketing Director on projects goals and challenges.
Specialized/Technical Knowledge or Required Skills
- Masters degree in Agronomy Biology Crop Science or related fields required. PhD preferred.
- Minimum of 15 years of experience in agriculture or agronomic roles with at least with at least five years leading a large regional technical support / agronomy team across the US
- Demonstrated competency in establishing and implementing product trials collect elaborate and summarize results
- Recognizes specific interactions between cultivation environment farming practices and inputs on crop performance and applies this understanding to local climate conditions to provide clear product guidance to growers and commercial teams.
- Ability to work effectively across numerous cultures resulting in strong and collaborative relationships
- Excellent presentation skills with the ability to adapt to various audiences including employees customers and management
- Ability to analyze complex technical problems in different markets and determine the most important factors required to achieve success
This role is open to being fully remote with travel. Must be able to travel 30-40%.
Total Rewards
J.M. Huber Corporation complies with all local/state regulations requiring salary range transparency.
Any offered salary is determined based on relevant factors such as an applicants skills performance job responsibilities prior relevant experience certain degrees and certifications and market considerations.
U.S. Market-Based Salary Range
Sr. Technical Support Manager Americas
$104300.00 -$135400.00
In addition to base compensation individuals may be eligible for an annual discretionary bonus and profit-sharing payout.
Huber also offers a comprehensive competitivebenefitspackage as detailed on the Huber Benefits Hub
Our employees are our strongest asset and their safety health and well-being is our highest priority. We respect the individual by providing opportunities for professional and personal development. Our Principles drive us to create an inclusive workplace where employees share core values show dignity and respect toward others and work hard to achieve their best performance.
J.M. Huber Corporation is an EEO employer. Pre-employment drug screening is required
NoneNone
Required Experience:
Manager
Employment Type
Full Time
