Member Relations Coordinator
Member Relations Coordinator
Posted on :
03-10-2025
Employer Active
1 Vacancy
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Job Description
For more than 120 years as the Boulder Valleys flagship business association the Boulder Chamber has been building community through business. The Chambers economic vitality advocacy and member services support programs that help our 1300 member businesses thrive.
You would be working alongside the Boulder Chambers team that lives out our values and leads the Chambers ambitious goals that include enhancing the Economic Vitality of Boulder and continuing efforts to make Boulder the best place to live and work.
As a key contributor to the Member Relations team youll help ensure every member seesand feelsthe value of their investment. Your work will directly support retention satisfaction and the Chambers mission to build a strong community by supporting local for-profit and non-profit businesses advocating for a strong business environment and sustaining economic vitality.
Billing and Member Outreach
- Process membership billing renewals and payment tracking with precision.
- Conduct outreach to members with past-due accounts ensuring respectful and solution-oriented communication.
- Respond to member record update requests and troubleshoot issues with our CRM
- Enter update and verify large volumes of member data across multiple systems.
- Maintain clean consistent records to support reporting accuracy and member communications.
- Audit membership data regularly to ensure integrity and accuracy.
- Run and interpret membership reports to support internal teams and strategic initiatives.
- Identify trends in member engagement retention and billing performance.
- Collaborate with Data Analyst and staff to translate data into actionable outreach strategies.
- Use digital tools and platforms to improve member experience and streamline operations.
Detail Oriented - Meticulous attention to detail with a high tolerance for repetitive data tasks.
Analytical Thinking - Excellent ability to spot patterns areas of opportunity and inconsistencies.
Technologically Proficient Excels at navigating CRM databases spreadsheets and reporting dashboards.
Time Management Navigate high-volume workflows with precision balancing urgency and accuracy under tight timelines.
Customer Service Delivers high-quality support to internal teams and external members with clarity empathy and professionalism.
Communication Delivers clear concise communication in both written and verbal formats.
Independent Operate autonomously while staying closely aligned with team objectives and the Chambers civic purpose.
Data Privacy - Maintains data integrity while safeguarding confidential information across systems and workflows.
Collaborates effectively with others and actively supports the Boulder Chambers priorities around diversity equity inclusion and belonging
- Demonstrates strong interpersonal customer service and communication skills.
- Works well independently and as part of a collaborative team.
- Bilingual/bicultural applicants strongly encouraged. Fluency in additional languages is a plus.
Must be comfortable using technology and learning new systems
- Proficient in Microsoft office products.
- Experience in Airtable preferred.
- Proficient or willing to become proficient in various database contact management event management customer support and content management software and systems used by the Boulder Chamber.
Works efficiently and effectively with adaptability in a fast-paced environment
- Strong organizational and prioritization skills.
- Takes ownership of work and follows through on commitments.
- Strong Attention to detail and commitment to quality.
- Motivated by impact and shared success.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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