Specialist, Network Services & Contract Management
Specialist, Network Services & Contract Management
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Job Description
Specialist Network Services & Contract Management
Join the Network Services team as a Specialist Network Services & Contract Management and take a leading role in managing Network as a Service solution. This dynamic position offers opportunities for professional growth and meaningful contributions to impactful projects. You will oversee the end-to-end lifecycle management of the NaaS provider relationship ensuring that all contractual obligations and Service Level Agreements (SLAs) are met to support the universitys academic research and administrative excellence.
Responsibilities:
Serve as the primary point of contact for the NaaS vendor managing the relationship and acting as an escalation point for service issues.
Proactively monitor and track key performance indicators (KPIs) against contractual SLAs conducting regular service reviews with the vendor.
Oversee the NaaS contract lifecycle including renewals amendments and invoice validation to ensure cost-effective utilization of resources.
Audit and validate the vendors security reports and practices to ensure alignment with our organizations security policies and industry standards.
Communicate service performance outages and planned changes to business stakeholders and collaborate with internal teams on capacity planning and service improvements.
Negotiate and manage all aspects of the NaaS contract including pricing and service terms.
Requirements:
Bachelors Degree in Computer Science Information Technology or a related field.
At least 8 years of relevant experience in a network or IT service management role with direct experience managing third-party vendors.
Strong understanding of network technologies including SD-WAN LAN/WAN and cloud networking.
Proven experience in managing SLAs and vendor contracts.
Excellent communication negotiation and relationship-building skills.
Relevant certifications such as ITIL PMP or Cisco CCNA/CCNP are a plus.
We regret to inform that only shortlisted candidates will be notified.
Hiring Institution: NTURequired Experience:
IC
Employment Type
Full-Time
