Account Specialist II Unclaimed Property

At JPMorganChase youll be at the forefront of delivering exceptional customer service where each day presents the same opportunities to make a meaningful difference. Youll engage in creative and exciting work consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine your role remains dynamic and impactful enabling you to build strong relationships and contribute to our business success. Our team serves as the centralized reporting utility for unclaimed or abandoned property and assets across the firm.

As a Account Specialist II - Unclaimed Property within the Regulatory Operations Unclaimed Property team you will be at the forefront of this important work ensuring that we meet our regulatory obligations while providing exceptional service to our customers and business will be a part of a vital team that plays a crucial role in ensuring compliance with state regulations by reporting and remitting customer property considered abandoned to the appropriate state or territory.

Job responsibilities:

• Thrive in a metrics-driven environment
• Navigate multiple technologies
• Demonstrate resiliency and extreme adaptability in a fast-paced environment
• Work independently and as part of a team
• Maintain a strong business focus
• Document customer account activities thoroughly and concisely
• Exhibit personal excellence including punctuality integrity and accountability
• Make appropriate decisions on behalf of our customers quickly and effectively
• Prioritize work effectively to ensure efficiency
• Apply critical thinking and exercise independent judgement
• Make well-informed business decisions through critical thinking

Required qualifications capabilities and skills:

• High School diploma/GED required
• 3 years of working for a financial institution with an emphasis on back office tasks
• Proficiency with basic computer functions including mouse and keyboard usage launching applications conducting searches on the Internet and maneuvering in a Windows-based environment
• Abide by all applicable regulatory and department practices and procedures
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Proficient in Microsoft Office Suite applications with a particular emphasis on Excel.
• Demonstrates the ability to learn rapidly.

Preferred qualifications capabilities and skills:

• Possess an understanding of banking regulations.
• Strong analytical skills.
• Demonstrates the ability to learn rapidly.
• Capable of performing effectively with minimal management oversight.

Work Schedule:

This role is hybrid in office Monday thru Friday between the hours of 8:00am to 5:00pm and is located in San Antonio TXonly. It does not offer relocation assistance or immigration sponsorship.