Rooms Supervisor

Opportunity: Rooms Supervisor

Supervise Housekeeping and Front Desk staff ensuring brand/hotel guest service and sustainability standards are met.

Potential Career Path

Executive Housekeeper Front Office Manager Assistant General Manager General Manager

Essential Job Functions

• Train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Screen job applicants and hire new employees (in the event housekeeping associates are HHM employees.)
• Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• On occasion clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor.
• Supervise laundry employees if applicable.
• Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHMs EarthView program.
• Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
• Practice safe work habits and wear protective safety equipment.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Make and confirm reservations.
• Promote Hersha Hospitality and brand-specific marketing programs.
• Greet guests immediately upon arrival; register and assign guests to hotel rooms.
• Provide welcome folders containing room keys certificates coupons and refreshment center keys as appropriate.
• Compute bills collect payments handle cash and make change for guests.
• Close out guest accounts at time of check the event of dissatisfaction negotiate compromise which may include authorizing revenue allowances.
• Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies.
• Ensure hotel entrance reception and other public areas are properly maintained in regards to cleanliness and appearance.
• Follow sustainability guildines and practices related to HHMs EarthView program.
• Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods walking pushing lifting up to 25 pounds reaching kneeling bending.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

The Westin Dallas Fort Worth Airport hotel features 506 rooms 38000 square feet of meeting space a fitness facility and multiple food and beverage outlets. The over 306000 square foot property is adjacent to the Dallas/Fort Worth Airport. Located halfway between the cities of Dallas and Fort Worth DFW International Airport is the worlds third busiest airport and one of the largest operating nearly 1750 flights per day and serving 57 million passengers a year. The hotels unparalleled ballroom and event spaces allow guests to host one-of-a-kind receptions and corporate conventions for up to 1600 attendees. The Westin Dallas Fort Worth Airport hotel is a welcome addition to the HHM family and represents an important gateway hotel for Dallas visitors.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.

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