ACH Specialist
ACH Specialist
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Job Description
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!
About the Role
Reporting to the Manager Payments Operations the ACH Specialist will join the ACH team engaging with the Banks core processor to ensure smooth file execution for the banks corporate originators and the banks own internal files. AAP Certification is preferred for this role.What Youll Do
Manage the daily ACH aggregation and origination process
Resolve CRM tickets/ issues that involve research or understanding beyond the basic day to day level. This includes research of items that fail the normal payment flow errors in posting one off special circumstance
Monitor and manage ACH general requests from external financial institutions. (POAs LOIs WSUDs etc)
Monitors implemented automation strategies to eliminate manual processes or improve service quality and ensure they are successfully executed
Assist in regulatory and audit review
Takes ownership and ensures timely response and resolution of customer and Bank personnel issues; ensures activities run smoothly and efficiently; and maintains knowledge of internal resources to mitigate disruption of service to customers
Understand and adhere to appropriate escalation procedures and contingency plans
Communicate recurring or serious issues to management and provide a viable solution to improve and respond to the issue
Ensure audit compliance and procedure quality control. Recommends and initiates corrective actions and ensures compliance with established Bank policies procedures and all applicable laws Nacha rules and regulations. Studies and evaluates the impact of applicable Nacha regulatory changes
About You
Bachelors degree with a financial background preferred or equivalent work experience
Minimum 2-3 years experience in ACH Payments required and AAP Certification preferred
Experience with ACH processing file delivery and returns
Exceptional Microsoft Office skills.
Strong business acumen and excellent relationship management skills across all levels
Strong knowledge of the NACHA Rules.
Works well in a fast paced team-oriented environment
Excellent oral and written communication skills
Self-starter with the ability to work in a pressurized environment and multi-task.
Ability to work with minimal supervision while performing duties
Work Location
Lehi or Boston
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be considered. LendingClub offers relocation based on actual job level.
Time Zone Requirements
Local hours (MT ET)
While the position will primarily work local hours LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
#LI-Hybrid
#LI-SS1
LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at
Required Experience:
IC
Employment Type
Full-Time
