Admissions Assistant Manager for Communications, Customer Service, & Events

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Closing Date:

Type of Position:

Professional Staff - Student AffairsNo

Job Type:

RegularNo

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock we prepare our more than 8900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission UA Little Rock is a driving force in Little Rocks thriving cultural community and a major component of the city and states growing profile as a regional leader in research technology transfer economic development and job creation.

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Department:

Student Assistance and Transition

Summary of Job Duties:

The Admissions Assistant Manager for Communications Customer Service and Events oversees the Ask Desk and Orientation and provides strategic direction and leadership for orientation programs in collaboration with students faculty staff and community partners. As part of a highly collaborative environment that emphasizes student recruitment retention and customer service this position focuses on student transitions orientation programming and the enrollment experience and oversees the front-line customer service representatives in the Charles W. Donaldson Student Services Center.

The incumbent communicates fundamental advice on basic procedures related to admissions records and registration orientation financial aid and other student services as well as triages for seamless handoff to departmental experts to provide a high level of support and customer service to students who are between admission and enrollment. This is a full-time 12-month position in the Division of Student Affairs. This position is governed by state and federal laws and agency/institution policy.

Qualifications:

Required Education and/or Experience:

• Bachelors degree plus two years of relevant higher education work experience.

Preferred Education and/or Experience:

• Masters degree;

• Experience with Banner Slate and Workday.

Job Duties and Responsibilities:

• Oversee the development and implementation of comprehensive orientationexperiences for new freshman transfer online and nontraditional studentpopulations with a variety of campus partners students and stakeholders (This includes oversight of all logistical details of orientation particularly the process for scheduling and confirming the attendance of students.);

• Assist in the development and execution of all on-campus recruitment events including but not limited to Discover Experience Transfermation and Orientation;

• Assist the Communications Customer Service and Events Manager in the development of communication plans for new student recruitment and on-campus events;

• Oversee the leadership development and growth of students through recruiting selecting training supervising and mentoring student leaders;

• Serve as a department liaison to the university community including the academic colleges faculty departments and students;

• Assist in the development and management of publications and communication plans;

• Serve as an advocate for first-year students new transfer students and students in transition;

• Provide comprehensive customer service in a high volume and challenging fast-paced environment resolving most issues on the spot and referring students to appropriate departments for further assistance as necessary (This position will be providing this level of service in person over the phone through email and other platforms.);

• Collaborate with all areas of enrollment services and other closely related departments to develop and explain policies and procedures to all students;

• Be able to anticipate students needs by considering all aspects of the enrollment cycle;

• Utilize critical thinking problem-solving and experience with student issues to be proactive in addressing potential student concerns identifying potential barriers within the student enrollment process and initiating steps resulting in resolution;

• Supervise a Customer Service Specialist charged with answering and directing the main university line;

• Hire train and supervise multiple student assistants or extra labor that will help with customer service and information dissemination within the division and across the university;

• Serve on appropriate university committees;

• Assist with the assessment and evaluation of programs and services and prepare and maintain appropriate periodic/special operations reports;

• Oversee the fiscal management of orientation resources;

• Work during regular business hours: Monday through Friday from 8:00 am to 5:00 pm;

• Attend conferences and training sessions;

• Work evenings and weekends as needed to successfully perform all job responsibilities;

• Perform additional duties as assigned.

Knowledge Skills and Abilities:

• Knowledge of student development theoretical constructs student transition student leadership development models and facilitation and organizational management;

• Possess counseling and research skills;

• Understanding of higher education administration personnel and fiscal management and multicultural and diversity sensitivity;

• Ability to teach in a classroom or in a workshop;

• Ability to participate in professional associations related to the field;

• Demonstrate high ethical standards;

• Possess event planning programming and management skills;

• Knowledge of Banner Slate and Workday.

Additional Information:

$47888Cover Letter/Letter of Application List of three Professional References (name email business title) Resume Unofficial/Official Transcript(s)

Special Instructions to Applicants:

Leah Ford
Admissions Manager for Communications Customer Services and Events

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check Financial Credit Check Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Hearing Manipulate items with fingers including keyboarding Sitting Talking

Frequent Physical Activity:

Standing Walking

Occasional Physical Activity:

Lifting

Benefits Eligible:

Yes