Key Account Manager | Retail
Key Account Manager | Retail
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Job Description
About Addi
We are a leading financial platform building the future of payments shopping and bankinga world where consumers and merchants can transact effortlessly grow together and where we create abundance and generate pride in them. Today we serve over 2 million customers and partner with more than 20000 merchants making Addi Colombias fastest-growing marketplace.
We provide banking solutions (deposits payments unsecured credit) and commerce services (e-commerce marketing) using state-of-the-art technology bridging the financial gap for millions and redefining how people experience financial freedom. As the countrys leading Buy Now Pay Later provider we have secured regulatory approval to operate as a bank unlocking even greater opportunities for our the past year we have also achieved profitability reinforcing the strength of our business model and our ability to scale sustainably.
Our mission has earned the trust of world-class investors including Andreessen Horowitz Architect Capital GIC Goldman Sachs Greycroft Monashees Notable Capital Quona Capital Union Square Ventures Victory Park Capital and more who back our vision for the future. With their support we are not just growingwe are transforming Latin Americas financial ecosystem and shaping the next generation to shop pay and bank in Colombia.
But what truly sets us apart is how we build. We are a conscious company driven by deep experience in scaling technology services and products and we live by our values every day.
About the Role
This is where you come in. Below youll find what this role is all aboutthe impact youll drive the challenges youll tackle and what it takes to thrive at Addi. If youre ready to be part of something big keep reading.
Whats the mission youll drive
Drive strategic partnerships with Addis top-tier retail Key Accounts to maximize Gross Merchandise Volume (GMV) and deepen our Share of Wallet (SoW) while ensuring Addi is established as the trusted indispensable financing partner for the partners customer base and growth strategy.
What you will do
Achieve a Year-over-Year (YoY) increase in combined GMV across assigned accounts by developing and implementing a data-driven joint business plan for the top strategic Key Accounts.
Increase the average Share of Wallet (SoW)for physical stores and for e-commerce within the managed accounts by identifying and integrating Addis financing into new high-volume touchpoints (e.g. in-store self-checkout specific product categories).
Successfully onboard and ramp up new Key Accounts ensuring they achieve their projected monthly GMV potential within the first 60 days of launch by executing the target identification and qualification process.
Reduce the average Partner Support Ticket Resolution Time for KAs and increase the average Partner Satisfaction Score (PSAT) for assigned accounts by collaborating with the Operations team to standardize reporting and training materials.
Co-design and execute high-impact seasonal promotional campaigns (e.g. Black Friday Back-to-School) that deliver Return on Investment (ROI) based on incremental Addi GMV generated.
What were looking for
Demonstrates Strategic Partnering Acumen and Key Account Management Experience
3-5 years in Key Account Management Strategic Partnerships or B2B Enterprise Sales with a strong focus on the Retail vertical (e-commerce or large physical chains). They must have experience managing an annual portfolio of $10M in revenue/GMV.
A proven track record of launching new financial/payment products into major retail environments with rapid adoption is critical.
Proficiency with modern CRM (e.g. Salesforce) BI/Analytics tools (e.g. Tableau Looker).
Demonstrated ability to drive a cross-functional strategy and resolve high-level commercial or operational blockages with a Key Account.
Moves beyond transactional sales to act as a trusted analytical advisor who shapes the partners overall financing and customer experience strategy.
Proactively identifies and sizes new high-impact opportunities (e.g. product line expansion new geographical launches) within the partners business model.
Track Record of Commercial Agility & Negotiation Success
Expertly negotiates high-stakes contracts and renewal terms that effectively tie Addis pricing/value proposition to the partners measurable performance (e.g. volume tiers conversion improvements).
Quickly adapts sales and product positioning tactics based on real-time retail sales data P&L constraints and the competitive landscape.
Maintains a strong closing rate and consistently meets or exceeds aggressive GMV and Share of Wallet targets.
Possesses Strong Data-Driven Retail Acumen
Uses quantitative analysis (e.g. conversion funnels basket size seasonal inventory cycles) to diagnose partner performance issues and surface hidden growth opportunities.
Routinely audits and interprets Key Account performance dashboards translating complex metrics into simple high-impact business action items for the partner.
Proficiently uses internal BI tools (e.g. Tableau Looker) and partner-shared data to validate assumptions and ensure campaign ROI targets are met.
Proven Excellence in End-to-End Ownership & Execution
Takes full accountability for the health growth and execution of the Key Account relationship proactively managing all required cross-functional dependencies (Product Operations Marketing).
Consistently ensures new retail launches or integration projects are delivered on time and achieve the required Ramp-Up GMV target with minimal post-launch issues.
Demonstrates the initiative to resolve high-level commercial or operational roadblocks without needing constant escalation or supervision.
Experienced in Executive Communication & Influence
Articulates complex financial concepts (like cost of financing incremental sales and LTV) into clear C-suite-ready business value statements for partner leadership.
Presents Quarterly Business Reviews (QBRs) and strategic proposals to senior leadership confidently translating Addis performance metrics into profitability and competitive advantage narratives.
Effectively manages upward communication within Addi providing concise actionable updates on account status risks and required resource allocation.
Why join us
Work on a problem that truly matters We are redefining how people shop pay and bank in Colombia breaking down financial barriers and empowering millions. Your work will directly impact customers lives by creating more accessible seamless and fair financial services.
Be part of something big from the ground up This is your chance to help shape a company influencing everything from our technology and strategy to our culture and values. You wont just be an employeeyoull be an owner
Unparalleled growth opportunity The market were tackling is massive and were growing faster than almost any fintech lender at our stage. If youre looking for a high-impact role in a company thats scaling fast this is it.
Join a world-class team Work alongside top-tier talent from around the world in an environment where excellence ownership and collaboration are at the core of everything we do. We care deeply about what we build and how we build itand we want you to be a part of it.
Competitive compensation & meaningful ownership We believe in rewarding our talent. Youll receive a generous salary equity in the company and benefits that go beyond the basics to support your growth.
How the hiring process looks like
We believe in a fast transparent and engaging hiring experience that allows both you and us to determine if theres a great fit. Heres what our process looks like:
Step 1: People Interview (30 min)
A conversation with a recruiter or hiring manager to get to know you your experience and what youre looking for. Well also share more about Addi our culture and the role.Step 2: Initial Interview (30 min)
A more in-depth conversation with the hiring manager where we explore your skills experience and problem-solving approach. We want to understand how you think and work.Step 3: Case Study (3-5 Days)
You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.Step 4: Deep Dive Interview (30 min)
Youll meet our Revenue Manager to deepen in your strategic thinking sales and negotiation skills. Were looking for strong contributors and cultural fits so bring your questions too!Step 5: Co-Founder Interview
If theres a strong match youll have a final conversation with our Founder to align on expectations cultural fit and ensure mutual excitement. From there well move quickly to an offer and discuss next steps.
We value efficiency and respect for your time so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you just as much as it is for us. Regardless of the outcome we are committed to always providing feedback ensuring that you walk away with valuable insights from your experience with us.
Required Experience:
Manager
Employment Type
Full-Time
