Assistant General Manager

The Hotel Assistant General Manager (AGM) plays a key leadership role in supporting the General Manager (GM) and ensuring smooth day-to-day operations of the hotel. This position involves overseeing various departments maintaining high standards of guest service managing staff and contributing to the financial and operational success of the property.

A successful AGM ensures that the hotel delivers exceptional guest experiences operates efficiently and achieves its business goals.

Key Responsibilities of a Hotel AGM

Operational Management

• Assist the General Manager in overseeing all aspects of hotel operations including front desk housekeeping and food and beverage
• Ensure operational efficiency by monitoring workflows addressing challenges and implementing improvements.
• Supervise daily operations to meet or exceed guest expectations and service standards.

Staff Leadership and Development

• Manage mentor and motivate department managers and staff to foster a positive and productive work environment.
• Manage and ensure that All Hilton Brand Training required annually is always complete and compliant with Hilton Brand Standards.
• Meeting and qualifying all new hires and present only the desired candidate for hire to the Hotel General Manager for a hiring decision.
• Effectively role play with both managers and line level team members to ensure proper radio etiquette five and ten rule practices thanking our guests as well as proper greetings and salutations.
• Assist with recruitment training and performance evaluations of employees.
• Address staff concerns and provide coaching to promote professional growth and teamwork.

Guest Experience

• Maintain high standards of customer service by ensuring prompt resolution of guest issues or complaints.
• Observe Manage and Ensure proper cleanliness in all areas of the hotel with a High Emphasis on Public areas Guest Amenities such as our Pool and Fitness Center as well as our guest rooms and Guest Corridors.
• Inspect 8 to 10 guest rooms either with or without your Housekeeping Managers.
• Review daily our Key Metrics Qualtrics Comments Stay Experience Scores with each and every Department
• Monitor guest feedback through reviews and surveys implementing changes to enhance satisfaction.
• Support the team in creating memorable guest experiences that drive repeat business.

Financial Oversight

• Assist the GM in managing the hotels budget controlling costs and achieving revenue targets through following guidelines and appropriately managing our labor and expenses to our forecasts.
• Managing payroll daily to minimize overtime and eliminate any unapproved overtime.
• Participate in monthly inventories to ensure proper PAR levels are maintained in Food and Beverage and Housekeeping
• Analyze financial reports track performance metrics and suggest strategies to maximize profitability through line item expense management and labor controls.
• Ensure proper management of inventories resources and supplies to reduce waste and cost.

Compliance and Safety

• Ensure that all hotel operations comply with local laws safety regulations and company policies.
• Review our Emergency Procedures Manual for the Hotel.
• Oversee risk management procedures and ensure the safety of guests and employees.
• Conduct regular inspections to maintain cleanliness safety and quality standards.

Marketing and Sales Support

• Collaborate with the sales and marketing teams to drive revenue through promotions events and corporate partnerships.
• Insure that Scheduled Group events and functions are staffed properly executed accurately and service levels and standards are set to exceed guests expectations.
• Support efforts to enhance brand visibility and attract new guests.
• Assist in monitoring market trends and competitor activities to maintain a competitive edge.

Skills and Qualifications

To succeed as a Hotel Assistant General Manager candidates should have a mix of leadership operational and customer service skills.

Required Skills:

• Leadership and Management: Proven ability to lead teams and inspire high performance.
• Guest Service Excellence: Strong focus on customer satisfaction and problem resolution.
• Operational Expertise: Familiarity with hotel operations including front desk housekeeping and food and beverage.
• Financial Acumen: Ability to manage budgets analyze financial data and optimize profitability.
• Communication Skills: Excellent verbal and written communication for interacting with staff guests and stakeholders.
• Adaptability: Capable of handling changing priorities and challenges in a fast-paced environment.

Preferred Qualifications:

• Bachelors degree in hospitality management business administration or a related field.
• 3-5 years of experience in hotel management or a similar leadership role.
• Proficiency in property management systems (ONQ) and Microsoft Office Suite.
• Knowledge of local hospitality regulations and safety protocols.

AFP 107dba Hilton Albany Medical Dental Vision a 401k plan Hilton travel benefits free lunch and parking.

AFP 107 dba Hilton Albany is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D

In accordance with New York States Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs promotion or transfer opportunities. This position pays $ 100000-$105000 annually based on experience.