Automotive Service Consultant
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Ford Automotive Service Consultant
Windsor CT
ATTENTION LADIES & GENTLEMAN
WHO WANTS TO BE A ROCK STAR
Looking for growth potential Were expanding our Service Advisor team to continue to provide our customers and technicians with the attention they need for repairing their vehicles!
We are looking for highly motivated SERVICE ADVISORS with a team attitude and strong customer service skills.
We are a stable and established Automotive Group serving Connecticut and Massachusetts with high quality New and Used Fordvehicles. We have a large and continually growing retail customer base. Youll be part of a fast paced and friendly work environment.
As a Mitchell Selig Ford Service Advisor youll be at the forefront of the automotive industry promoting the most innovative parts and accessories available on the market today and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager you will be responsible for coordinating customer vehicles for servicing ensuring high levels of customer satisfaction and maximizing departmental profitability.
About you:
Highly motivated with a competitive edge you enjoy going the extra mile for your customers and thrive on being a part of a team. You will be a problem solver with a passion for our dealership.
We offer:
- Health insurance
- 401K
- Amazing Service Manager with a phenomenal service and technician team!
- PTO starts accruing on day 1
- Career growth and ongoing development
- 5 DAY work week (Monday - Friday)
Create a great service experience for the client with the following Responsibilities:
- Set confirm and prepare appointments for service customers.
- Communicate with clients daily.
- Determine vehicle service needs based on customer information and a vehicle walk around and video inspections.
- Assist customers in planning for on-going recommended maintenance.
- Create repair orders for customers including cost and time estimates.
- Communicate with Technicians to ensure timely completion of work..
- Follow up with clients on the status of their vehicle.
- Continue to gain product knowledge to help customer with maintenance recommendations.
- Verify vehicle coverages
Specific skills required:
- Prior experience as a service advisor or service writer required
- Candidates MUST possess above-average phone and communication skills
- Must bring a positive upbeat attitude to this role and be completely comfortable upselling clients
- Excellent follow-up and follow-through skills to ensure client satisfaction
- Must have the ability to communicate technical information in non-technical terms to clients
- Ability to evolve and adapt to changing business needs
Requirements:
- Previous retail sales or customer service experience preferred (service advisor preferred)
- Enthusiastic with high energy throughout the workday
- Strong communication skills: written in-person and over the phone
- Focuses on the customers needs to enhance dealership and personal sales
- Ready to hit the ground running on learning new products in and out
- Previous dealership experiences a PLUS!
Come join a winning team !
Required Experience:
Contract
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Mitchell Selig Ford, located in Windsor, CT is focused on attending to our client’s needs and currently is in need of an additional member of the team! Excellen...
