Application Support & Training Specialist – HVACR
Application Support & Training Specialist – HVACR
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Job Description
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
Job Title: Application Support & Training Specialist HVAC/R
Location: Brantford ON
Travel: 30%
Job Summary
If you are a technically skilled HVAC/R professional with a passion for customer support training and business development Copeland has an exciting opportunity for you! Based in our Brantford ON location you will support internal and external customers through application engineering technical support and the delivery of impactful training programs. This role bridges technical expertise with customer engagement by ensuring Copeland products are applied effectively while advancing industry knowledge through training initiatives.
Key Responsibilities
Application Support
Deliver best-in-class application support to OEMs wholesalers contractors and end users.
Provide detailed technical solutions for product application performance and troubleshooting.
Investigate product application and quality issues identify root causes and recommend solutions.
Perform and verify compressor inspections controls and equipment selections using Copeland tools.
Make technical recommendations challenge conventional thinking and support business cases.
Serve as an expert in compression technologies and Copeland products.
Understand customer needs identify & communicate opportunities
Training Specialist
Deliver annual training calendar aligned with sales marketing and technical services objectives.
Create and deliver comprehensive training programs including multi full-day courses onproduct integration installation and service training for internal and external audiences.
Ensure training programs remain current relevant and measurable through customer feedback and engagement metrics.
Support the Copeland Technical Specialist (CTS) program including communication and development of graduates.
Travel to customer sites wholesalers OEMs and training facilities across Canada and the U.S. to both deliver training sessions and participate as a trainee in professional development programs.
Understand customer needs identify and communicate opportunities
Qualifications & Competencies
Strong technical knowledge of refrigeration and air conditioning systems.
Proven ability to develop and deliver engaging technical training programs.
Excellent communication skills in various settings (one-on-one group technical and non-technical).
Ability to anticipate customer needs and problem-solve effectively.
Skilled in building strong internal and external networks.
Commitment to customer experience and continuous improvement.
Education & Experience Requirements
Required:
Certificate of Qualifications 313A (Commercial Refrigeration Mechanic).
10 years of HVAC/R industry experience.
Previous experience teaching or delivering technical training.
Experience supporting OEMs wholesalers contractors and end users
Authorization to work in Canada without sponsorship now and in the future.
Preferred:
Proficiency in Microsoft Office Suite.
Ability to freely travel between Canada & U.S. strongly preferred (for occasional internal trainings)
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
We invest in our employees to ensure they have the marketplace knowledge skills and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans dental and vision coverage defined contribution pension plan and more. We provide employees with flexible time off plans including paid parental leave vacation and holiday leave.
Our success is measured by the positive impact we make on people our communities and the world through our unwavering focus on environmental social and regulatory progress. Learn more about us!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have an accommodation need please contact Human Resources or to make appropriate arrangements.
No calls or agency requests please.
Required Experience:
IC
Employment Type
Full-Time
