Job Description Summary

Job Description

Responsibilities and Duties Include:

• Provides a professional helpful and welcoming atmosphere by greeting responding to and directing visitors at the gift shop ticket window and at events.

• Answers phones and provides appropriate information and referrals regarding the Teaching Zoo.

• Organizes and inventories merchandise and ensures the gift shop is properly stocked and priced.

• Monitors inventory levels and alerts supervisor when quantities fall under established thresholds.

• Assists with researching new merchandise options for the gift shop.

• Processes ticket sales merchandise sales membership sales public experiences and donations via point of sale and credit card systems.

• Demonstrates an understanding of the Teaching Zoo public program opportunities and the Zoo Animal Technology program.

• Supports special events.

• Fills in for guest experience vacancies as needed.

• Strictly honors the privacy and security of records and other sensitive information according to appropriate state federal and college regulations policies and procedures.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.

• Provides service excellence through courteous informed accessible and professional engagement.

• Performs other duties as assigned.

QUALIFICATIONS

Required: Must be a currently enrolled Santa Fe College student in good academic standing taking six (6) or more credit hours.

Additional Requirements: A criminal background check will be conducted. Must maintain a 2.5 GPA. Excellent communication and interpersonal skills; articulate quick learner ability to multitask punctual and reliable.

Preferred: Prior experience with cashiering and/or retail sales as well as familiarity with Windows OS and Microsoft Office Suite.

General Knowledge Skills and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.

• Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all job-related actions.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding non-discrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.