Retail Merchandising Manager, International

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.

So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.

Today we are a partner to sellers of all sizes large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.

The Role

The Retail team is responsible for growing Square through hardware sales; we do this by optimizing our Retail and Ecommerce distribution channels (product portfolio merchandising etc) and our hardware product marketing (e.g. pricing offer messaging) across all marketing channels. You will own the creation and execution of best in class in-store merchandising to drive discovery for Squares hardware and ecosystem of solutions in the Retail Channel. Reporting to the Global Retail Lead you will be responsible for the strategic development and implementation of global merchandising/display programmes driving brand ambassador and training initiatives.

This role is based in Australia but will work across and cross-functional implementation across Squares geos and timezones with a focus on International markets. It will cover our existing and new retail partners and external agencies. It will work closely with teams across Hardware (e.g. Product Marketing Creative Packaging) and non-hardware product and product marketing teams Central Marketing and our central Seller Experience product team.

You Will

• Lead the Go-To-Market merchandising strategy for Square Hardware across global retail partners including the production installation and maintenance of both temporary and permanent in-store displays (e.g. Officeworks JB Hi-Fi Costco Argos Currys etc.).
• Build scalable merchandising playbooks for new retailer and market launches balancing global consistency with local customization.
• Develop and manage project schedules establishing important dates and milestones for retail marketing campaigns and product launches.
• Oversee vendor management for fixture production installation maintenance and compliance audits ensuring quality accountability and cost-effectiveness.
• Manage the pace of in-store audits to monitor compliance track trends and recommend solutions that improve display performance and ROI.
• Partner with Marketing Product Packaging and Training teams to ensure alignment on fixture development retail staff readiness and content delivery.
• Work with external agencies and internal teams to source retail marketing collateral (mock boxes POP materials training resources etc.) to support launches and in-store initiatives.
• Guide staff training programmes with retailer partners to ensure store associates can introduce Squares products and ecosystem.
• Manage budgets across vendors fixtures audits and training delivering programmes on time and within budget.
• Define and track success metrics applying data-driven insights to improve merchandising strategies; employ a test-and-learn mindset to continuously improve execution.

You Have

• 5 years experience in retail merchandising or production or retail marketing ideally with consumer electronics or similar industries.
• Proven ability to manage external vendors and agencies including display vendors field merchandising teams and brand ambassadors.
• Strong knowledge of fundamental merchandising processes including fixture installation maintenance and compliance audits.
• Demonstrated experience in cross-functional project management aligning multiple stakeholders (e.g. marketing product packaging training).
• Strong quantitative and analytical skills with a track record of using data to measure ROI and guide strategy.
• Proven ability to communicate complex topics with internal stakeholders and external partners.
• Experience managing budgets and delivering programs within financial targets.

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently without regard to identity or other legally protected class. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.