Business Operations Strategist Training & Enablement
Business Operations Strategist Training & Enablement
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1 Vacancy
Job Description
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
** This position is on-site 4 days per/week **The Training & Enablement Strategist will lead the design delivery and continuous improvement of AI training programs tailored to diverse personas across Truist. This role ensures that teammatesfrom general users to AI specialistsare equipped with the knowledge skills and governance awareness needed to responsibly and effectively engage with AI technologies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
Key Responsibilities:
Enterprise Training Strategy:Develop and execute a persona-driven AI training strategy aligned with the draft responsible AI Framework V3.0 and Truists Enterprise AI Policy
Curriculum Development:Oversee the creation of training content for various personas including General Users AI Use Case Owners Developers Business Domain Experts and Senior Leaders
Governance Alignment:Ensure training programs reinforce Truists core AI principlesAccountability Transparency Fairness Reliability Privacy Security and Ethics
Stakeholder Engagement:Collaborate with internal teams (e.g. EDA TEMPO Technology Academy) and external partners (e.g. GSU MIT) to deliver executive education and specialized workshops
Measurement & Reporting:Monitor training effectiveness and compliance using AI Policy Metrics and feedback loops to inform continuous improvement
Innovation Enablement:Support AI adoption by equipping teams with skills in GenAI M365 Copilot ML model development and AI risk management
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelors degree and minimum 10 years of related experience or an equivalent combination of education and experience to include general business management consulting-type work or other disciplines related to executive reporting operations management business management and/or technology.
Broad knowledge across multiple areas such as executive reporting stakeholder management finance project management and change management
Ability to interpret internal and external business challenges and apply best practices to improve products processes or services.
Ability to exercise judgment in solving technical operational and organizational challenges.
Superior executive-level communication skills (verbal and written) including negotiation persuasion and ability to influence others to adopt a new perspective and handle interpersonal issues with tact and diplomacy.
Must possess ability to:
a. Be organized consume volumes of information data and synthesize in an executive summary manner
b. Think critically to connect the dots across information and organizations
c. Support slideware creation for deliverables at the executive level
d. Provide highest level of attention to detail across all deliverables
e. Establish positive working relationships across a large organization
f. Work in a fast-paced environment where quick turnaround is demanded
Preferred Qualifications:
Masters degree and minimum 10 years of related experience or an equivalent combination of education and experience
Proven experience in enterprise training AI enablement or digital transformation.
Deep understanding of AI lifecycle stages governance and risk frameworks.
Strong communication and stakeholder management skills.
Familiarity with AI personas and workload design strategies
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision E-Verify
Employment Type
Full-Time
