US Technical Operations

Requisition ID: 237740

Salary Range:58990.00-109650.00

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors including but not limited to the successful candidates relevant knowledge skills and experience.

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Global Banking and Markets

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America operating globally for over 100 years. Scotiabanks strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing mergers & acquisitions corporate banking institutional equity sales trading and research fixed income products derivatives energy foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.

Be part of an innovative Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!

Purpose

Scotiabank is growing. The Information Technology department is building an improved tech support and onboarding team to manage growth. If you are a Windows desktop support specialist who consistently keeps multiple streams running and delivered on time join our team and help transform the way IT technical support is performed in the US.

The person filling the roll will contribute to the overall success of the business ensuring specific individual goals plans initiatives are executed and delivered in support of the teams business strategies and objectives. All conducted activities must comply with governing regulations internal policies and procedures.

The ideal candidate will be able to thrive in a high paced environment and contribute on various IT initiatives as needed.

What Youll Do

Provide end-user support for MS Windows Office 365 remote access/VPN.
Support front-office trading and sales functions in a large international bank.
Support back-office operations and corporate functions.
Support Investment Banking Compliance and other private-side businesses within the bank.
Understand priorities risks and regulatory rules of the bank.
Champion a customer focused culture to deepen client relationships.
Demonstrate subject matter expertise in Windows mobile technologies desktop hardware/software printing TCP/IP and standard applications.
Provide exemplary customer support
Provide technical support of end user issues via telephone email ticket assignment or walk-up requests.
Resolve 80% of technical support issues on the first call. Assign to proper resolver teams if needed.
Perform root cause analysis diagnosis and remediation of all technical issues.
Manage trouble tickets in Service Now.
Use diagnostic utilities to aid in troubleshooting.
Access software updates drivers knowledge bases and frequently asked questions resources to aid in problem resolution.
Performs hands-on fixes at the desktop level including installing and upgrading software and configuring systems and applications.
Resolves computer and laptop issues (connectivity performance) and printer issues (local network).

Required expertise:
- Windows 11
- MS Office 365 Teams OneDrive SharePoint Online
- MS Outlook
- VPN and TCP/IP troubleshooting
- Proxy Servers / Firewalls
- Active Directory / Active Roles
- Enterprise / departmental applications
- Support conference rooms including Cisco video conferencing.
- Understand business continuity concepts

Support other IT Groups as needed

Escalate large scale issues to senior management.

Liaise with the appropriate resolver/application teams for second level support.

Engage a broad range of stakeholders across Front & Middle Office Product Control Risk Management Back Office Application teams.

Adhere to established information security standards and procedures.

Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.

What Youll Bring

At least five years of relevant experience in financial services and/or internal consulting functions within a complex financial institution with a demonstrated history of executing the roles key accountabilities and evidencing subject matter expertise in business strategy finance risk and compliance and technology.
Minimum of a bachelors degree in business finance or related field.
Professional certifications such as a Project Management Professional (PMP) certification or Six Sigma certification a plus.
Interpersonal leadership and influencing skills - ability to manage projects and to interact with colleagues at all levels to achieve goals without direct control over resources including a strong ability to prioritize issues and manage team capacity.
Strong oral and written communication skills with ability to effectively communicate with both technical and non-technical audiences at various levels within the organization.
An outstanding ability to define and deconstruct problems structure and build quantitative and qualitative analytical problem-solving approaches apply strong business judgment to surface implications and practical high impact options and create concise communication materials and present findings to senior management.
Experience in managing complex projects and initiatives across barriers.
Understanding of banking products services operations systems practices policies organization and infrastructure.

Interested

If your experience is closely related but doesnt align perfectly with every qualification we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank every employee is empowered to reach their fullest potential respected for who they are and embraced for their differences. Thats why we work to grow and diversify talent and engage employees in a performance-oriented culture.

Whats in it for you

Scotiabank wants you to be able to bring your best self to work and life every day. With a focus on holistic well-being our many flexible benefit programs are designed to help support your unique family financial physical mental and social health needs.

#Dallas

Location(s): United States : Texas : Dallas

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.