Processing Operations Team Leader
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Make an Impact as a Processing Solutions Team Leader at CBN!
Looking to grow your career in a role where people purpose and progress matter
Welcome to Community Broker Network (CBN) Australias largest general insurance AR network where your experience is valued your ideas are heard and your work makes a difference.
Why CBN
At CBN we empower our network of 350 brokerages and 1000 professionals to deliver outstanding insurance outcomes. Were more than just a network were a tight-knit community backed by a team of 87 experts and access to over 300 insurers.
Weve also been recognised as a Great Place to Work three years in a row (and counting)!
Thats because we focus on what really matters: culture connection and career growth.
When you join CBN you become part of a business that lives its values:
We Listen (Understand)
We Achieve (Accomplish)
We Are One (Together)
Your Potential Role
As Team Leader Processing Solutions youll oversee the end-to-end management of our offshore service operations. This role is all about driving efficiency accuracy and productivity while maintaining strong relationships with our offshore partners.
Youll manage daily workflows monitor quality and lead the offshore team to deliver high standards of service across data entry policy administration and processing tasks.
Key Responsibilities
Manage daily workflow and operations of the offshore processing team ensuring accuracy timeliness and quality standards are met
Plan and allocate tasks monitoring capacity utilisation and maintaining service levels
Conduct regular quality checks performance reviews and implement training where needed
Generate and deliver regular reports on key performance metrics including turnaround times accuracy and throughput
Lead and motivate the offshore team fostering accountability and teamwork across time zones and cultures
Identify and implement process improvements to enhance efficiency productivity and service quality
About You
Were looking for someone who is:
Experienced: 5 years in general insurance broking (Diploma of Broking preferred) with proven leadership or senior operational experience
Knowledgeable: Strong understanding of insurance products operations and regulatory environments
Skilled: Experienced in managing offshore or remote teams and driving performance in processing or back-office operations
Tech-savvy: Familiar with broker platforms such as INSIGHT
Adaptable: Comfortable managing across time zones and shifting priorities
People-focused: A collaborative leader with a problem-solving mindset and growth orientation
Our Awesome Benefits!
Great Place to Work certified 3 years in a row
Hybrid working flexibility: x3 Days in the Office x2 Days at Home!
Generous yearly well-being allowance
2x Mental health days and birthday leave (on top of annual leave)
Study support / L&D
Generous incentive & bonus plan
Paid parental leave
Salary continuance benefit
Generous Travel insurance and cyber security insurance discounts
Celebrates personal & professional achievements
Regular team building functions events and cultural activities
Other benefits: health & travel insurance retail stores and more!
On top of that youll join a collaborative approachable and fun culture that lives and breathes its core values and focuses on continuous improvement.
Ready to make your mark
We encourage applications from results-oriented individuals who are passionate about building strong communities and achieving ambitious goals.
For further information about the position please contact HR at
Required Experience:
Manager
Key Skills
- Problem Management
- ISO 9001
- Process Improvement
- Warehouse Experience
- Business Management
- Project Leadership
- IT Service Management
- Project Management
- Strategic Planning
- DoD Experience
- Clamp Truck
- Leadership Experience
