Application Support Engineer L

Lighthouse Technology Services

Job Location:

Charlotte, VT - USA

Monthly Salary: $ 37 - 42

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

*Contract-to-Hire Opportunity*

Lighthouse Technology Services is partnering with our client to fill their Application Support Engineer L1 position! This is a 6 month contract-to-hire opportunity based in Charlotte NC and is open to local and remote candidates. This role will be a W2 employee of Lighthouse Technology Services during the contract period.

Job Summary

We are seeking a motivated Application Support Engineer (L1) to join our Run Support team. This role provides the first line of defense for maintaining the stability availability and performance of business-critical applications. The ideal candidate will have experience in ticket handling incident response and application monitoring using tools such as Helix AlertBot Dynatrace Splunk and Zabbix.

What Youll Be Doing:

Monitor application health performance and availability across enterprise systems.
Triage manage and resolve incidents within the Helix ticketing system.
Escalate unresolved issues to L2 engineers or development teams as needed.
Follow established runbooks and SOPs for consistent incident resolution.
Provide timely updates to stakeholders during active incidents.
Document troubleshooting steps and contribute to the knowledge base.
Participate in shift-based support schedules including on-call rotations to ensure 24/7 coverage.

What Youll Need to Have:

12 years of experience in IT service desk or application support.
Associates degree in Computer Science Information Technology or equivalent work experience.
Familiarity with monitoring and alerting tools (AlertBot Dynatrace Splunk Zabbix).
Strong communication skills with the ability to provide clear and concise updates.
Solid problem-solving and analytical skills.
Ability to operate in fast-paced high-pressure environments.
Team-oriented with a strong focus on customer experience.
Certifications such as ITIL Foundation CompTIA A or Helix training are a plus.
Bachelors degree in Computer Science Information Technology or related discipline preferred.

Pay Range: $37-$42/hr

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*Contract-to-Hire Opportunity*Lighthouse Technology Services is partnering with our client to fill their Application Support Engineer L1 position! This is a 6 month contract-to-hire opportunity based in Charlotte NC and is open to local and remote candidates. This role will be a W2 employee of Ligh...