Clerk Receptionist

Victoria - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description:

The Receptionist serves as the first point of contact for families staff and visitors providing professional courteous and efficient front-desk support. This role ensures smooth communication accurate information flow and excellent customer service while supporting the operational needs of the Early Childhood Intervention (ECI) program.

Qualifications:

Minimum Education/Certification:

High school diploma or equivalent required.
Prior experience in an office customer service or reception role preferred.
Proficiency with Microsoft Office Suite (Word Excel Outlook) and basic office equipment (multi-line phone system copier scanner).
Bilingual (English/Spanish) preferred but not required.

Knowledge Skills and Abilities:

Exceptional interpersonal skills and professional demeanor.
Ability to multitask and prioritize in a busy office environment.
Knowledge of basic office procedures record-keeping and scheduling.
Ability to work independently and as part of a team.
Attention to detail and accuracy in data entry and documentation.
Ability to maintain confidentiality of sensitive information.

Major Responsibilities and Duties:

Greet families and visitors directing them to the appropriate staff or resources.
Maintain the front desk area ensuring it is organized welcoming and professional.
Serve as the primary point of contact for incoming calls ensuring prompt and courteous assistance.
Receive and document referrals over the phone ensuring accuracy of information and timely processing.
Provide administrative support such as filing scanning and scheduling.
Assist staff with preparation of program materials and testing protocols.
Follow all program policies confidentiality requirements and compliance guidelines.
Support special projects and perform other duties as assigned to ensure smooth program operations.

Equipment Used:

Daily use of laptop/computer electronic health records systems phone systems and other office technology as needed.
Office equipment including printers copiers fax machines and filing systems.

Working Conditions:

Mental Demands:

Strong communication and customer service skills.
Ability to manage multiple tasks simultaneously and adapt to a fast-paced environment.
Maintain professionalism patience and composure in all interactions.

Environment/Physical Demands:

Work primarily in an office environment.
Frequent sitting standing and occasional lifting or carrying of office materials.

Data Security:

All ESC 3 positions are classified as security-sensitive. Employees are entrusted with sensitive personal health and educational data including but not limited to:

Sensitive Personal Information (SPI)
Personally Identifiable Information (PII)
Protected Health Information (PHI)
Family Educational Records (FERPA Data)
Federal Tax Information (FTI)

Employees are responsible for safeguarding this data at all times and for promptly reporting any instance of lost or compromised information in accordance with ESC 3 Data Classification and Handling Policy.

Description:The Receptionist serves as the first point of contact for families staff and visitors providing professional courteous and efficient front-desk support. This role ensures smooth communication accurate information flow and excellent customer service while supporting the operational needs ...