Sales Support Analyst- EMEA
Sales Support Analyst- EMEA
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Job Description
Key Responsibilities Managing Requests & Data
- Handle incoming requests from sales or other teams and process them accurately using Oracle tools and systems.
- Ensure all details are updated consistently across different systems.
- Track progress and follow up to make sure nothing is delayed.
- Take ownership of complex or urgent requests and ensure theyre completed correctly.
Working with Other Teams
- Act as a key point of contact between sales finance approvals legal and other departments.
- Help resolve issues quickly by coordinating with the right people.
- Keep everyone informed from sales reps to internal teams about the status of a request.
- Guide and support junior colleagues when they handle difficult cases.
Using Systems & Ensuring Accuracy
- Work confidently with Oracle tools like MyHelp Oracle Sales Cloud (Fusion) and other internal systems.
- Follow the latest processes and use the correct templates and documentation.
- Check reports and data for accuracy before submitting or sharing.
- Make sure everything is done according to Oracles policies and deadlines (SLAs).
Improving How We Work
- Share ideas to improve tools documents or processes.
- Stay up to date with system changes and new processes.
- Train on new tools and procedures as needed and help others learn too.
- Participate in team meetings and discussions to make operations better and faster.
Special Projects & Flexibility
- Lead or support special projects that help the team or business run more efficiently.
- Take on other tasks when needed based on business changes or leadership direction.
- Be flexible and ready to support colleagues in different regions or time zones when required.
What Were Looking For Skills & Experience
- At least 5 years of experience in sales support operations or a similar role.
- Experience using business tools and systems (Microsoft Excel Oracle Fusion CRM systems etc.).
- Comfortable working with data processes and multiple requests at once.
- Able to understand and follow complex procedures.
- Experience working with customers or teams in different regions (experience with Middle East & Africa is a plus).
Languages
- Fluent in English (spoken and written).
- Other languages are a plus
Personal Qualities
- Strong attention to detail and focus on doing things the right way.
- Excellent communication and coordination skills.
- Good at solving problems and making decisions under pressure.
- Team player who can also work independently.
- Eager to learn improve processes and grow professionally.
- Open to change and able to adapt quickly when priorities shift.
What we will offer you
A competitive salary with exciting benefits
Flexible and remote working so you can do your best work
Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Employee resource groups that champion our diverse communities
Core benefits such as medical life insurance and access to retirement planning
An inclusive culture that celebrates what makes you unique
At Oracle we dont just respect differences we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with a diverse set of backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. When everyones voice is heard and valued were inspired to go beyond whats been done before.
Responsibilities Managing Requests & Data
- Handle incoming requests from sales or other teams and process them accurately using Oracle tools and systems.
- Ensure all details are updated consistently across different systems.
- Track progress and follow up to make sure nothing is delayed.
- Take ownership of complex or urgent requests and ensure theyre completed correctly.
Working with Other Teams
- Act as a key point of contact between sales finance approvals legal and other departments.
- Help resolve issues quickly by coordinating with the right people.
- Keep everyone informed from sales reps to internal teams about the status of a request.
- Guide and support junior colleagues when they handle difficult cases.
Using Systems & Ensuring Accuracy
- Work confidently with Oracle tools like MyHelp Oracle Sales Cloud (Fusion) and other internal systems.
- Follow the latest processes and use the correct templates and documentation.
- Check reports and data for accuracy before submitting or sharing.
- Make sure everything is done according to Oracles policies and deadlines (SLAs).
Improving How We Work
- Share ideas to improve tools documents or processes.
- Stay up to date with system changes and new processes.
- Train on new tools and procedures as needed and help others learn too.
- Participate in team meetings and discussions to make operations better and faster.
Special Projects & Flexibility
- Lead or support special projects that help the team or business run more efficiently.
- Take on other tasks when needed based on business changes or leadership direction.
- Be flexible and ready to support colleagues in different regions or time zones when required.
Qualifications
Career Level - IC3
Required Experience:
IC
Employment Type
Full-Time
