Senior Architect

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:Technology Operations StrategyDefine and lead the global Tech Ops strategy aligning with business objectives SLAs and client scalable and efficient operational frameworks to support the companys IT services and cloud-based delivery Management & DeliveryLead ITIL based service operations including incident problem change and capacity management across global service performance metrics including uptime MTTR SLA adherence and cost with client delivery leaders to standardize service delivery models across engagements. Automation & ToolingChampion the adoption of AIOps DevOps and RPA to reduce manual effort and improve operational implementation of tools for monitoring observability ticketing asset management and workflow automation (e.g. ServiceNow Splunk PagerDuty Ansible).Infrastructure & Platform OperationsEnsure robust operations across hybrid infrastructure (cloud/on-prem) network databases and application with Cloud/Infra teams to manage high-availability environments disaster recovery plans and system & ComplianceLead operational governance processes with clear dashboards performance reviews and reporting compliance with internal policies and external regulatory standards (e.g. ISO 27001 SOC 2 GDPR).Stakeholder & Client EngagementAct as the senior point of escalation for operational issues and ensure timely resolution of incidents impacting clients or with clients and internal stakeholders to align technology operations with business & Team LeadershipBuild and lead high-performing Tech Ops teams across regions fostering a culture of accountability learning and and develop operational leaders and specialists to support evolving service delivery :Required:12 to 15 years of experience in technology operations service delivery or infrastructure leadership roles preferably within a global IT services or consulting track record of leading 24/7 global operations with high SLA understanding of ITIL frameworks service management platforms and incident lifecycle working with public cloud (AWS Azure GCP) and modern infrastructure ability to lead complex cross-functional teams and deliver on operational :Experience working in a client-facing IT services environment managing delivery across multiple -on exposure to automation tools observability stacks and SRE/DevOps best business acumen and ability to translate technical issues into business degree in Computer Science Engineering or a related field. MBA or equivalent leadership training is a plus

Required Experience:

Senior IC

Required Experience:

Senior IC