Patient Services Administrator
Patient Services Administrator
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Job Description
Flitwick Surgery has a great opportunity for a patient services administrator to join our team on a full-time basis.
There is more to this role than answering the phone and making this essential front-line role at the practice our staff:
- Help patients to access the right services.
- Assist with keeping health records accurate and up-to-date.
- Ensure that appointment bookings are well-managed.
- Are involved in all the background administrative and secretarial work that supports the smooth running of a GP Surgery.
Please see attached for further information.
About the Candidate
We are looking for staffto join our busy patient services team to help make a positive impact on our local would welcome applications from organised adaptable and friendly individuals who are keen to help us provide high levels of customer service and have the following attributes:
- Excellent communication skills with a clear and polite telephone manner.
- Ability to work in a polite confidential and discreet manner respecting patients at all times.
- Experience of working with the general public being sensitive and empathic in distressing situations.
- Confidence to work as part of a team and ability to think on your feet.
- Strong IT and administration skills.
- Previous medical or healthcare receptionist or administrative experience is desirable.
Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us
Due to our location in Flitwick a commuter town in rural Bedfordshire the practice population is diverse covering patients of all life stages. We have good links to the A6 and M1.
We offer our employees the following benefits:
- NHS pension schemea defined benefits scheme.
- Annual leave: minimum 210 hrs per annum FTE and bank holidays.
- Parking for staff.
If you would like to discuss the role prior to making an application please contact Hanna Osborne on .
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Required Experience:
Unclear Seniority
Employment Type
Hourly
