Problem Management Specialist
Problem Management Specialist
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Job Description
Requisition ID: 237009
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
Purpose
In the role of Problem Management Specialist you support the execution of problem management activities related to critical fraud incidents and cyber-fraud attack events. You assist in root cause analysis documentation and coordination of remediation efforts. You work closely with senior team members within the team and other stakeholder groups including second line teams to ensure timely resolution and continuous improvement of controls and processes that affect fraud outcomes. You follow a methodology for applicable problem management across all banking channels for six diversified markets of Canada the United States and the Pacific Alliance Mexico Peru Chile and Colombia.
Accountabilities
Assist in tracking and maintaining the inventory of known problems and associated remediation plans.
Engagement of appropriate second line-of-defence and issues management groups for tracking and remediation with control owner(s).
Support validation of problem resolutions by reviewing documented root cause analysis gathering data reviewing documenting findings and preparing summaries to inform decisions and next steps.
Collaborate with cross-functional teams to follow up on action items and ensure timely updates.
Contribute to the preparation of reports and dashboards that monitor problem trends and resolution progress.
Help coordinate meetings and workshops related to problem reviews and lessons learned.
Stay informed of industry trends and cyber-fraud patterns to support proactive problem identification.
Maintain documentation and knowledge bases to support organizational learning and resilience.
Support measurement and reporting on the benefits of changes enhancements planned impacts training documentation and knowledge management activities.
Understand and apply the Banks risk appetite and risk culture for day-to-day activities and decisions.
Education / Experience / Other Information
Formal training or 1 year experience in problem management from a fraud cyber-fraud or cybersecurity perspective.
Demonstrated in-depth knowledge of problem management related processes and methodologies.
One or more relevant industry certifications (ex. from ISC2 ISACA or Axelos). Directly related certificate learning from online training providers are an asset (ex. Pluralsight Coursera LinkedIn Learning etc.).
Strong analytics and problem-solving skills.
Excellent communications.
Degree in relevant field is an asset.
Bilingual in Spanish is an asset.
Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence including on-call incident management support.
Some global travel may be required
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
IC
Employment Type
Full Time
