IT Helpdesk Specialist

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

What you will do:

The IT Helpdesk Specialist role is responsible for providing day-to-day helpdesk support including all Level 1 escalations problems & requests for our Cineplex ecosystem.

Must be available for shift work including evenings weekends & holidays 24/7/365.

Key Responsibilities

Provides first level IT Support for Hardware & Software issues across all Cineplex LOBs. Utilizes Helpdesk application to triage and manage all inbound incidents (Phone IM Email) prioritizing and assessing urgency to incidents as necessary; personally resolving issues that can be handled by Level 1 staff and handling escalated more complex issues from other staff as required.
Proactively monitor and support components of the Cineplex Systems Infrastructure.
Participates and provides ideas for the departments continuous improvement initiatives
Aids in resolving Helpdesk issues and documents solutions as needed in Helpdesk support articles for the company Knowledgebase
Participate in any projects and duties as assigned by IT Management.

Education & Certification

A degree in a relevant area of study with a preference for Computer Science/Information Technology together with demonstrated operational systems and network related experience.
Industry certifications such as MCSE CISSP MCITP and/or A certification are considered strong assets.
ITIL V3 Certificate in IT Service Management

Experience

Experience with MS Vista POS Software or general retail POS systems would be a significant asset
1-3 years of IT related Help Desk Support
Customer service experience demonstrating application functionality
Demonstrated work experience in a Desktop Support capacity is expected
Strong experience with MS Office support is expected
Experience with Windows and Mac OS is expected
Experience with Ubuntu Linux

Knowledge Skills and Abilities

Make decisions and recommendations requiring analysis and interpretation within established procedures
Must be able to quickly acquire an in-depth knowledge of multiple custom applications and new out of the box solutions
Must be proficient with Window Operating Systems MS office and support tools.
Scripting experience is an asset
Must be able to handle multiple priorities and manage available resources accordingly in a fast-paced environment
Must be available for shift work including evenings weekends & Holidays 24/7/365

Inclusion & Diversity

Cineplex its subsidiaries and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverseworkforce. We encourageand welcomeapplications from all intersectional walks of collective sum of our individual differences experiences knowledge innovation self-expression uniquecapabilitiesand talent represents a significant part of our culture. By valuing a diverse workforceweenforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals including those with disabilities by identifying and removing barriers that may prevent inhibit or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application interviews assessments and placement) please contact us at or via email at .

Use of AI

We use AI-assisted tools to help us review applications and support parts of the recruitment process. However every application is reviewed by our HR team and all hiring decisions are made by our people not by AI.

This position is a current vacancy and is being actively recruited to fill an existing role within the organization.

While we appreciate all interest only those candidates selected for an interview will be contacted.

Wage ($):

$50000 - $65000CAD

Required Experience:

What you will do:The IT Helpdesk Specialist role is responsible for providing day-to-day helpdesk support including all Level 1 escalations problems & requests for our Cineplex ecosystem.Must be available for shift work including evenings weekends & holidays 24/7/365.Key ResponsibilitiesProvides fir...