Support Engineer

Surry Hills - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

ABOUT ORIGIN84

Were Australias most focused Apple consulting and integration partner. Were trusted by design studios ad agencies music labels recruitment firms and the most ambitious creative professionals who earn a living with their Macs.

We dont just fix IT. We engineer momentum.

Removing friction. Boosting creative output. Delivering Apple-native infrastructure that just works.

THE ROLE

Weve been running sharp for over a decade. Loyal Clients. Trusted delivery. Momentum built on Macs.

Were looking for a Support Engineer to join our small trusted team. Youll be side-by-side with our existing support engineers ensuring Client issues are solved quickly systems stay reliable and productivity is never interrupted.

This role is process-driven and would suit a graduate-level IT professional a part-time IT student with strong Apple skills or an engineering graduate with IT certifications.

If youre adaptable competent and love small teams where humour and flexibility are just as important as technical skill youll fit right in.

THE IMPACT YOULL CREATE

In this role your performance will directly:

Drive productivity minimise downtime by resolving issues accurately and in a timely manner

Guarantee quality follow processes and deliver reliable fixes

Build trust be accountable consistent and professional in every interaction

Increase efficiency streamline how we deliver support so Clients feel IT just works

On-Brand client delivery experience at every touchpoint

Contribute improvements spot patterns share insights and strengthen our workflows

WHO YOU ARE

Strong troubleshooting skills across Apple macOS/iOS user accounts and basic networking

Calm clear communicator who can explain technical issues in human-friendly language

Comfortable following checklists processes and service workflows with accuracy

Confident running onboarding sessions and helping Clients remotely or onsite

Flexible creative and collaborative

Graduate-level early-career or student eager to learn and grow

WHAT YOULL BRING

A strong interest and skills in IT ideally with Apple/Mac technical experience (certifications a bonus)

Confidence troubleshooting Mac software and networking issues

The ability to follow process document work and close the loop on every support request

A professional Client-first approach youll often be the first point of contact for our Clients

HOW WE SUPPORT YOU

At Origin84 we dont just expect high performance. We offer the support systems to make it possible. We value peoples time and create the space to deliver at a high standard.

Heres what that looks like:

Time and Responsiveness the time and responsiveness you need to do your job well

Core Impact Clarity clear performance and cultural impact metrics

Weekly Reset & Recon a self-check-in rhythm

Monthly Black Box Coaching technical technological behavioural and psychological optimisation to keep you at your best and developing

Team Culture we share lunch on Fridays respect each others time and show up to support one another when it counts

Development we provide development opportunities in Apple Certifications

OUR VALUES

Own Your Time We maximise work time so we have full control over our own time.

Earn It Trust opportunity and success arent given. Theyre earned through action.

Solve Simplify Every problem has a solution. Complexity slows us and our Clients down.

Resilient Ready A positive resilient approach fuels creativity keeps work enjoyable and makes every challenge easier for our team and Clients.

Lockstep We move together aligned adaptable and accountable to the team.

HOW TO APPLY

Ready to hold the brand with us

Please send us your CV and we will be back to you within 2-working days.

For more details contact

Required Experience:

Junior IC

ABOUT ORIGIN84Were Australias most focused Apple consulting and integration partner. Were trusted by design studios ad agencies music labels recruitment firms and the most ambitious creative professionals who earn a living with their Macs.We dont just fix IT. We engineer momentum.Removing friction. ...