Senior Technical Consultant (AI), Platform Products Expert Implementation Services
Senior Technical Consultant (AI), Platform Products Expert Implementation Services
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1 Vacancy
Job Description
The Team
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Senior Technical Consultant (AI) acts as the functional and technical expert for customer engagement teams advising clients and configuring ServiceNow AI solutions using best practices. They design and implement AI systems with NowAssist skills AI Agents and Workflow Data Fabric relying on strong programming abilities across various languages and frameworks. Their role includes troubleshooting errors supporting users and developing solutions for complex use-cases ultimately delivering impactful AI solutions on the platform.
What you get to do in this role:
- Implement the latest ServiceNow AI offerings like Virtual Agent NLU AI Search Issue Auto Resolution Task Intelligence Document Intelligence Generative AI and other upcoming capabilities for various customers
- Developing solutions specific to user requirements gathered in workshops.
- Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall project.
- Ensuring that best practices in implementation AI solutions are followed by the organization.
- Checking and correcting conflicts in data configurations and overlaps.
- Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
- Identifying debugging and advising on system errors or architecture issues.
Qualifications :
To be successful in this role you have:
- At least 5 years of configuration/development experience for complex highly capable solutions
- Maintain at least 1 ServiceNow mainline CIS certifications or ServiceNow Certified Application Developer (CAD) certification
- Understanding of AI Models Deep Learning Models and Large Language Models with a focus on Generative AI.
- Experience with ServiceNows Predictive/Task Intelligence AI Search and Virtual Agent is highly valued.
- Experience with development on the ServiceNow platform capabilities (Studio IDE Mobile Automated Test Framework Delegated Development Flow Designer Source Control APIs and Integrations)
- Knowledge and experience with technical components such as LDAP VPN SSL SAML/SSO and other widespread enterprise technologies
- Strong Javascript skills with practical experience
- Experience with Self Hosted implementations and/or Domain Separation is a plus
- Analytical and problem-solving abilities
- Ability to perform tasks independently
- Good presentation and report-writing skills
- Up to 30% travel annually
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
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