Senior Staff Network Automation Engineer Reliability Operations Federal

Please Note:  This position will include supporting our US Federal & Public Sector customers.

This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.

Keep the ServiceNow cloud running. Write the code that makes it automatic.

Cloud Network Services (CNS) designs delivers and operates the global infrastructure behind our productsevery data center every network path every watt. When somethings hard to scale or keep reliable we dont throw people at the problemwe engineer it away with software. Youll join Network Reliability & Resiliency (NR2): a diverse crew of network software hardware and operations pros who reduce mean time to mitigate and remediate by building automation not runbooks. We partner across Global Cloud Services (GCS) to deliver safety security and seemingly infinite capacity at the lowest possible costand we ship boldly own outcomes endtoend and learn like mad. If youre a builder who loves production incidents and code that turns chaos into consistency this is your team.

Location: Flexible within U.S. time zones with periodic data center/site visits as needed
Oncall: Rotating pager for production incidents (including some weekends) with strong focus on automation to reduce pages

Why this role exists

Our network is expanding in scale and complexity. We need a senior leader / builder who can own design through operations write the software that deploys and heals the network and coach others to do the same. Youll turn tribal knowledge into pipelines toil into bots and postmortems into platform features.

What you get to do in this role:

• Own the lifecycle of production IP networksdesign engineering implementation and operations escalationwith a bias to automate everything you touch.
• Architect and evolve highly available hyperscale network segments; drive from concept through launch and longterm reliability.
• Lead with code: build tooling in Python/Go/Bash; ship IaC (Terraform/Ansible) and CI/CD to make changes safe fast and observable. (The team already leverages PowerShell shell scripting Perl/Python Ansible Terraform and CI/CD via DevOps/Bitbucket/GitHubyour job is to raise the bar.) 
• Operational excellence: instrument SLIs/SLOs shrink MTTR and eliminate classes of incidents via automation config hygiene and safe change patterns.
• Incident leadership: run or advise bridges for complex outages; perform detailed diagnosis; drive deep blameless learnings into automated prevent/restore paths. 
• Change management at scale: review test and rollout network changes with progressive delivery and automated verification. 
• Mentor & multiply: coach engineers across networking and software; model high standards in design docs code reviews and postincident reviews.

Tech youll touch

• Protocols & platforms: BGP OSPF ISIS HSRP/VRRP IPsec SNMP; deep TCP/IP analysis (Wireshark etc.); vendor stacks incl. Cisco IOS and JunOS; Cisco ASA.  Container based NGINX ADC (Application Delivery Controller) with Linux and Docker. 
• Observability & monitoring: Splunk Cacti ThousandEyes (plus the tooling youll help us build).  
• Cloud & app surfaces: Azure core (Compute/Storage/Networking) and Web Apps; multicloud familiarity a plus. 
• Automation & pipelines: PowerShell Python Go Terraform/Ansible; CI/CD with DevOps/Bitbucket/GitHub

Qualifications :

To be successful in this role you have:

• Hands-on operator who codes: youve automated network deployment/ops and reduced pages with your software.
• 10 years of experience building and running large internet or data center networks; youre at ease designing reviewing and operating at scale. (Minimum 5 years with internet/DC networks.) 
• Expert in routing & traffic engineering: comfortable with BGP/OSPF/ISIS and modern packet forwarding architectures; you debug at L3/L4 with packet captures when it matters. 
• Automation mindset: strong Python (or Go) plus experience with IaC and CI/CD; you default to code first over manual change. 
• Calm under pressure: youve led high-stakes incidents and turned learnings into permanent fixes. 
• Excellent communicator & partner: you work fluidly with SRE program managers and globally distributed peers. 
• Bias to learn: curiosity for how AI can streamline workflows and decision-making in network operations. 

Nice to have

• Experience integrating vendor ecosystems (e.g. Palo Alto Juniper Cisco) into unified automation frameworks.
• Familiarity with service load balancing (L4/L7) MPLS and largescale edge patterns.

How we work (pragmatic details)

• On-call rotation shared across the team; we invest in automating noisy alerts and eliminating recurring pages. 
• Sustainment with foresight: we proactively analyze capacity/availability to fix issues before they become incidents and plan software/code upgrades and device maintenance with low risk. 
• Change readiness: we review and prepare for all planned production changes; we validate and track problems in a modern ticketing flow. 

What success looks like in your first 6 months

• Youve mapped the network and internal processes and can operate confidently within our architecture and org. 
• Youve led incident bridges and mitigated outages as the networking expert on call. 
• You own two data centers for sustainment engineeringhealth capacity and resiliency. 
• With SRE youve identified and eliminated one high pain process via automation (e.g. buttonclick rollbacks or selfhealing for a top offender)

GCS-23

For positions in this location we offer a base pay of $146400 - $256200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.