Associate Director, Account Management
Associate Director, Account Management
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Job Description
About us @Symphony
Weve spent the last 10 years building a communication and markets technology company powered by interconnected platforms: messaging voice directory and analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection end-to-end encryption and resilient architecture all created on a foundation of trust with our customers .
But that was only chapter one. Were now building on our purpose-built network expanding AI-powered real-time collaboration redefining flexibility with fully cloud-native software with our trader voice product and rethinking the industrys approach to identity verification connection and intelligence. .
The opportunity and our ambition are huge. But we need passionate dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you wont get elsewhere.
Job Summary
Symphony is seeking a highly motivated and experienced Associate Director Account Management to lead our client relationship strategy for a portfolio of key fintech and institutional clients. This role involves both direct engagement with top-tier clients and the leadership of a team of Business Development Specialists and Account Managers. The successful candidate will be responsible for driving revenue growth ensuring client satisfaction and retention and translating client needs into actionable product and service strategies. This is a critical leadership role that sits at the intersection of sales product and client services.
Key Responsibilities
Team Leadership & Development
- Manage mentor and coach a team of Business Development specialists and Account Managers fostering a high-performance client-focused culture.
- Conduct regular one-on-ones performance reviews and professional development planning to ensure team success and retention.
- Define and monitor team KPIs (e.g. renewal rates upsell/cross-sell targets client health scores).
Strategic Account Management
- Oversee and manage the largest and most strategic accounts within the teams portfolio maintaining executive-level relationships.
- Develop and execute comprehensive account plans to identify growth opportunities mitigate risks and ensure the long-term adoption of Symphonys platform.
- Act as the point of escalation for complex client issues coordinating internal resources to deliver timely and effective solutions.
Growth & Revenue Generation
- Be accountable for the renewal and expansion of client contracts within the portfolio.
- Identify and secure upsell and cross-sell opportunities for new Symphony products and services working closely with the sales and product teams.
- Analyze client usage data and market trends to proactively recommend solutions that align with client business objectives.
Cross-Functional Collaboration
- Serve as the voice of the client internally collaborating with Product Management to influence the product roadmap based on market demand and client feedback.
- Work closely with Sales on transitions for new business and with Implementation/Onboarding to ensure seamless client launches.
- Partner with Marketing to develop client case studies and reference accounts.
Qualifications
Required
- 7 years of progressive experience in Account Management Client Success or Sales within the Fintech Capital Markets or Enterprise SaaS industry.
- 2 years of direct experience managing and developing a team of Business Development specialists and Account Managers or similar client-facing professionals.
- Demonstrated ability to manage C-level and senior stakeholder relationships at large financial institutions.
- Proven track record of meeting or exceeding revenue targets through renewals and expansion.
- Exceptional communication presentation and negotiation skills.
Preferred
- Deep understanding of the financial services technology ecosystem particularly communication platforms secure messaging or trading workflows.
- Experience using CRM software (e.g. Salesforce) for pipeline management and forecasting.
- Bachelors degree in Business Finance or a related field.
Compensation:
- Competitive Salary
- Sales Commission Plan
- Benefits and Perks vary based on location.
Benefits and Perks:
- Regional specific competitive benefits
- Build your own Benefits (BYOB) perk
- Many other fun and exciting benefits and activities!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.
Required Experience:
Director
Employment Type
Full Time
