Account Manager, Wolt for Work (mfx)

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

About the team

Wolt for Work is a rapidly-growing B2B business at Wolt and we have ambitious plans to massively accelerate this growth. Our mission is simple: we want to bring the same great user experience that Wolt is known for to business users around the world. Through Wolts established delivery network and vast number of restaurant and retail partners Wolt for Work enables businesses to boost their employees happiness no matter where they are working promote camaraderie in teams and save time and effort running office events. We are already live in 16 of Wolts 23 countries with no plans to slow down.

The Account Manager for Wolt for Work plays a critical role in scaling a profitable and strategically important vertical within Wolt.
By managing and growing corporate partnerships across all company tiersfrom SMBs to large enterprisesthe Account Manager strengthens Wolts position in the B2B space. The role bridges local market leadership with the central team offering opportunities to influence product development and share best practices across the 15 live WfW markets.

What youll be doing

The Account Manager owns the end-to-end client relationship post-acquisition ensuring that customers see long-term value in Wolt for Work.

This includes:

• Ongoing Account Management:
  
  
• Building and nurturing strong relationships with decision-makers.
  
  
• Acting as a trusted advisor to help clients maximize the benefits of Wolt for Work.
  
  
• Proactively promoting engagement and activity across client accounts.
  
  
• Growth & Retention: Identifying upsell opportunities expanding account usage and securing long-term client retention.
  
  
• Problem-Solving & Support: Supporting clients with their needs troubleshooting issues and ensuring a seamless experience.
  
  
• Cross-Functional Collaboration: Partnering with Product Marketing Operations and Customer Support to align solutions address client feedback and improve the WfW offering.
  
  
• Data-Driven Insights: Analyzing client data to uncover opportunities prioritize focus areas and guide account strategies.

• Proactive mindset anticipates risks generates loyalty-building ideas and acts before issues escalate.
• Relationship builder establishes trust and credibility with clients at all levels.
• Strong communication & interpersonal skills clear persuasive and empathetic in all interactions.
• Multitasking ability manages multiple clients and projects without losing focus.
• Problem-solving & negotiation able to resolve challenges and align client goals with Wolts value.
• Growth-focused skilled at detecting opportunities and expanding client partnerships.
• Analytical & data-driven interprets account data to guide decisions and strategies.
• Professional background experience in business sales or marketing preferred.
• Language Skills - Excellent communication and presentation skills in German and English.

Nice to haves

• High growth startup or scaleup experience
• Experience with marketplace businesses
• Experience in marketing operations logistics or customer success
• Proficiency in one or more analytics & visualization tools (e.g. Excel G Suite Looker)

We like to keep our process simple transparent and respectful of your time. Heres what you can expect:

1. Recruiter chat Youll meet with one of our recruiters for an informal conversation about the role your background and to answer any initial questions you might have about Wolt.
   
   
2. Hiring manager interview A deeper dive into your experience and how you like to work plus a chance to learn more about the team and the challenges ahead.
   
   
3. Case assignment Youll work on a short practical exercise that mirrors real-life challenges in the role. This is your opportunity to show how you think and solve problems.
   
   

Final conversation with senior leadership A chance to meet one of our senior leaders hear about the bigger picture for Wolt for Work and share how you see yourself growing with us.