Outreach & Completion Specialist
Outreach & Completion Specialist
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$ 50000 - 57881
1 Vacancy
Job Description
Job Summary
The financial aid outreach and completion specialist is a full-time one year position at Wenatchee Valley College. This position will report to the financial aid director at WVC but will be embedded at Eastmont High School. This position is focused on collaboration with the partner school to increase financial aid application completion through workshops presentations and other outreach methods and initiatives. Financial Aid Applications refers to both the Free Application for Federal Student Aid (FAFSA) and the Washington Application for State Financial Aid (WASFA).
Essential Functions
Application Completion Initiatives
This position will be both promoting financial aid applications to students at the high school level but providing group and individual assistance with the goal of increasing total students completing these applications.
- Create plan and execute workshops and presentations focusing on informing students of available financial aid applications and completion requirements.
- One-to-one assistance on financial aid admission and scholarship application submission.
- Assess student progress toward application completion and milestone achievement and make appropriate referrals for additional student support as needed.
Financial Aid Advising
This position will also be providing additional information and assistance to students regarding general financial aid to facilitate their transition to the college level.
- Guide students on submission of additional documents requested from colleges (i.e. verification documents).
- Provide financial aid counseling and advice to students and analyze any problems.
- Serve as a liaison between students and Wenatchee Valley College when resolving student account issues and outstanding items.
Reporting and Analysis
This position will need to perform various administrative and reporting duties both throughout the week and periodically as requested. Information and reports may be requested by WVC or by the State Board of Community and Technical Colleges (SBCTC)
- Track students collect analyze and report on student interactions and attendance for events.
- Creation of reports to the state on outreach initiative outcomes.
This is not intended to be an exclusive list of all duties and responsibilities. Related duties and responsibilities may be assigned.
Qualifications
Minimum Qualifications:
- Associates degree.
- One year experience in student financial aid student services or related field.
- Experience with FAFSA and/or WASFA applications.
- Excellent writing speaking and presentation skills.
- Or if you do not meet one or more of qualifications listed above but have an applicable combination of education and experience which demonstrates the ability to perform the essential functions of the position.
Preferred Qualifications:
- Bachelors or higher earned degree.
- One or more years experience presenting information to large groups of 30 or more in a professional or higher education setting.
- Experience collecting and preparing reports.
- Experience with development and implementation of student tracking processes.
- Experience using online student information systems such as PeopleSoft.
- One or more years experience working in a community college setting.
- Experience creating digital content (such as Word/PDF documents and web and learning management system content as appropriate to the role) in accessible formats.
- Bilingual in Spanish and English.
Knowledge Skills & Abilities
- Customer Service: Knowledge of customer service skills and best practices with ability to provide general and specialized student support with professional courtesy empathy and interest in positive problem solving.
- Oral communication: Speak clearly and persuasively actively listen and take the time to understand the points being made including asking questions as appropriate and responding to questions.
- Quality: Accurate and thorough look for ways to improve and promote quality provide feedback to improve performance monitor own work to ensure quality.
- Professionalism: Approach others in a tactful manner react well under pressure treat others with respect and consideration and follow through on commitments.
- Problem solving: Ability to assess situations and think beyond the immediate issue to anticipate and fulfill future needs before they become complications.
- Diversity equity and inclusion: Demonstrated competency and experience working in a diverse academic environment inclusive of students faculty and staff of varying social economic cultural ideological gender and racial/ethnic backgrounds and those with physical emotional and/or learning disabilities.
- Technical/computer skills: High level of proficiency and accuracy in Microsoft Office; familiarity with Canvas PeopleSoft and other college systems; ability to be cross trained to provide basic technical support.
- Student services: Knowledge of college processes such as admissions enrollment and financial aid; ability to be cross trained to provide student services support.
- FERPA: Maintain a high level of confidentiality and follow FERPA guidelines.
Additional Information
Terms of Employment:
This is a full-time overtime-eligible exempt position contracted until June 30 2026.
The starting salary hiring range for this position is $50000 to $57881. Individual placement within the hiring range is based on the candidates current experience education skills and abilities related to the position. The salary will be prorated to reflect the actual number of contract days worked in the remainder of the fiscal year.
Your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical dental and vision insurance; life and long- term disability insurance plans; vacation sick and personal leave; reduced tuition; and retirement benefits are also provided. For more information please visit our benefits websiteat: Schedule & Environment:
- Normal work hours are Monday through Friday 8:00 a.m.-5 p.m. (1 hour lunch).
- Work is performed at Eastmont High School in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel will be required.
- Regular and consistent attendance required.
Conditions of Employment:
- An offer of employment will not carry with it any responsibility or obligation on the part of the College to sponsor an H-1B visa. Wenatchee Valley College only employs U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show proof of identity and eligibility verification as required by the U.S. Citizenship and Immigration Services.
- All offers of employment are subject to background checks. Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
- Finalists are required to complete the sexual misconduct disclosure form as required under RCW 288.112.080.
- A valid Washington state drivers license may be required.
Application and Selection Procedure:
Complete application packages must include the following:
- Complete Wenatchee Valley College online application.
- Upload a cover letter that specifically describes how your educational background and experience meet the minimum and preferred qualifications. (five pages max)
- Upload resume. (five pages max)
- Complete supplemental questions.
It is your responsibility to submit all required application materials before the deadline. Please do not send reference letters or other unsolicited materials. They will not be shared with the screening committee and cannot be returned to you. Only finalists may be asked to send additional materials.
Attachments from prior applications will not upload automatically to your new application. Should you have difficulties uploading your documents please contact NeoGov Technical Support at 1- for assistance.
The closing date is 11:59 p.m. PST October 16 2025. The college reserves the right to extend the closing date if deemed necessary.
Reasonable Accommodation:
Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the human resources office by calling . Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay the states free telecommunication access service.
Equal Opportunity Employer:
Wenatchee Valley College is committed to a policy of equal opportunity in employment and student enrollment. All programs are free from discrimination and harassment against any person because of race creed color national or ethnic origin sex sexual orientation gender identity or expression the presence of any sensory mental or physical disability or the use of a service animal by a person with a disability age parental status or families with children marital status religion genetic information honorably discharged veteran or military status or any other prohibited basis per RCW 49.60.030 040 and other federal and laws and regulations or participation in the complaint process.
Equity Statement:
Research suggests that women gender diverse BIPOC individuals may self-select out of opportunities if they dont meet 100% of the job encourage anyone who believes they have the skills and the drive necessary to succeed here to apply for this role.
The following persons have been designated to handle inquiries regarding the non-discrimination policies and Title IX compliance for both the Wenatchee and Omak campuses:
- To report discrimination or harassment: Title IX Coordinator .
- To request disability accommodations: Student Access Manager Wenatchi Hall 2133 TTY/TTD: Dial 711 .
This recruitment announcement may not reflect the entire job description and can be changed or modified at any time.
Required Experience:
IC
Employment Type
Full-Time
