Facilities Officer Apprentice
Facilities Officer Apprentice
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Job Description
Apprenticeship Opportunity Facilities officer Full-time Gain a Recognised Qualification in Customer Service Specialist Level 3
Salaryper annum
Location: Newham Dockside
This is not a hybrid role it requires the successful candidate to be present in person in the workplace Monday to Friday 36 hours per week.
Closing date: 16th October 2025
Hours: Full-time rota-based (7:00 AM 5:00 PM coverage)
About Us
Newham is one of Londons most dynamic and diverse boroughs and were proud of it. With over 220 languages spoken and home to some of the capitals most iconic landmarks (think Olympic Park Westfield Stratford City and Green Street) Newham is a place full of energy culture and opportunity.
Were undergoing rapid transformation with new homes jobs and investment reshaping the borough and now were looking for someone like you to be part of that journey.
Join our vibrant Building Services Team at Newham Dockside as a Facilities Officer Apprentice. In this exciting fast-paced role youll be the first point of contact for staff visitors residents and contractors helping to keep our operations running smoothly while gaining valuable hands-on experience and fully supported to gain a recognised qualification.
No two days are the same if youre organised people-focused and ready to learn this could be the start of a brilliant career in building services facilities management or customer support.
About the Role:
As the first point of contact for anyone entering the building your welcoming presence will set the tone for visitors colleagues contractors and residents alike. Youll ensure the building is safe well-maintained and operating efficiently while providing excellent customer service.
Key Responsibilities:
- Greet and assist all visitors with professionalism and a friendly approach
- Carry out regular building inspections and act as a fire warden
- Provide essential admin support and learn how to use bespoke IT systems
- Respond to queries and help resolve issues efficiently
- Support internal colleagues and external building tenants
- Help maintain the safety security and smooth running of the building
- Successfully complete your apprenticeship qualification
- Learn how to manage the car park and the administrative processes behind this
About You:
Were looking for someone who is:
- Willing to learn and take responsibility for their development
- A great communicator with a positive can-do attitude
- Resilient adaptable and proactive in their approach
- Comfortable using IT and open to learning new systems
- A team player who enjoys helping others and takes pride in their work
- Able to handle routine and sensitive issues with professionalism
Experience in or knowledge of facilities admin or customer service is a plus but not essential. If youre passionate about supporting people and keen to build a career in a fast-paced environment well provide all the training you need.
Please view JD here
The closing date for the receipt of applications is. However interest in this job may be high and we therefore reserve the right to close the vacancy early. You will need to outline how you meet the person specification competencies in the job profile attached and what you are able to bring to the role. Good luck with your application.
Additional Information
We are committed to creating an inclusive anti-racist environment for all. When you apply for a job at Newham your application is considered on its merits regardless of your age disability ethnicity faith gender identity or sexual orientation. If you share our vision and values and you bring the experience and skills we need thats all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children young people and vulnerable adults. If you are appointed to a job that involves working with these groups you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud other unlawful or dishonest conduct malpractice and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas and your data protection rights can be found by Experience:
Unclear Seniority
Employment Type
Full-Time
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