PD-Procurement

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

We are inviting applications for the role of Process Developer Procurement

We require someone with extensive knowledge and understanding of handling email inquiries from internal customers as well as external vendors. Delivering professional effective high quality service and assistance before during and after the customers requirements are met. You will be responsible to research and resolve inquiries relating to Accounts Payable Procurement Operations Supplier queries and Product Ordering.

Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally take action on feedback provided

Responsibilities

• Process purchase requisition and supplier-set up
• Handling email inquiries from internal customers as well as external vendors. Delivering professional useful high quality service and assistance before during and after the customers requirements are met
• Keep records of customer interactions recording details of inquiries complaints and comments as well as actions taken
• Develops communication between customers to have a smooth transaction
• Ability to perform and resolve query of a customer to build a better relationship
• Monitor generic email box for incoming queries and acknowledge them as per SLA
• Keep track of all requests received either through ticket or manual tracker for efficiency and follow up purposes
• Follow up with requesters/co-functional teams to provide quicker resolutions
• Follow up with Suppliers/Vendors wherever required
• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
• Transfer/Raise inquiries to appropriate teams for resolution

Qualifications we seek in you

Minimum qualifications

• Graduation in Commerce ()
• Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
• Excellent Communication Skills - Written and Spoken
• Customer Management Skills
• End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP L2 Team etc.)

Preferred qualifications

• Proficient with MS Excel
• Understanding of Procurement/Supplier Set-up Concepts
• Familiarity with WorkDay and Coupa will be an added advantage

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.