Associate Cloud Operations Engineer 2

At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible and a career with us means youre joining a successful team committed to engaging empowering and improving the K-12 education experience everywhere.

Team Overview

Our Hosting team manages and supports the infrastructure of all our platforms from hardware to software to operating systems to PowerSchool products. This collaborative team helps meet the needs of an evolving technology and business model with a specialized focus on protecting customer data and keeping information secure.

Description

A Cloud Operations engineer is responsible for designing deploying managing and optimizing cloud infrastructure and services. They ensure the availability performance and security of cloud-based applications and resources while monitoring and responding to incidents and issues. This role requires expertise in cloud platforms automation and best practices.

Your day-to-day job will consist of:

• Install configure maintain and troubleshoot Windows Server environments (2016/2019/2022).
• Manage and administer Citrix environments including Citrix Virtual Apps and Desktops (XenApp/XenDesktop).
• Design implement and manage VMware virtual infrastructure including ESXi vSphere and vCenter.
• Database administration and support for SQL Server or Oracle databases including backup recovery performance tuning and security.
• Automate routine tasks using PowerShell scripting to enhance operational efficiency.
• Monitor system performance conduct regular health checks and optimize infrastructure to ensure reliability and high availability.
• Collaborate with IT teams to plan and execute upgrades migrations and patch management.
• Troubleshoot complex issues related to servers virtualization Citrix environments and databases.
• Develop and maintain comprehensive documentation of infrastructure configurations processes and procedures.
• Provide technical support and guidance to IT staff and end-users.
• Managing service request tickets in a queue and working on tickets assigned.
• Participate in a 24x7 on-call rotation.

Minimum Qualifications

• 1 years of experience in Cloud Ops Administration with a focus on Windows Server Citrix VMware and databases.
• Bachelors degree in computer science or related field; or equivalent work experience.
• Knowledge of one or more Windows Server technologies including Active Directory DNS DHCP Group Policy.
• Experience in making changes in HA environment utilizing zero downtime deployment strategies.
• Knowledge of web application architecture and underlying technologies Including IIS DNS HTML.
• Knowledge of writing scripts/programs in industry standard supported scripting languages (PowerShell Python Javascript etc) that automate tasks to improve efficiency productivity and accuracy.
• Basic SQL query statements: Select Update Delete
• Excellent communication skills both written and verbal.
• Work either independently or in a team environment.
• Self-starter who thrives in a fluid fast-paced evolving environment.
• Good analytical and problem-solving skills.

Preferred Qualifications

• Understanding of Active Directory DNS TCP/IP framework is a plus.
• Understanding of modern agile methodologies (ScrumKanban) is a plus.
• Knowledge of Citrix Virtual Apps and Desktops is a plus.
• Knowledge of VMware virtualization technologies including ESXi vSphere vCenter and related tools is a plus.
• Preferred Certifications : Azure MCSA/MCSE VMware VCP.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing