Senior Compliance Works Coordinator (Parental Leave FTC)
Senior Compliance Works Coordinator (Parental Leave FTC)
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1 Vacancy
Job Description
At Paradigm our customers are at the heart of everything we do. Were currently seeking an exceptional Senior Co-ordinator to join our Compliance Works & Repairs team on a fixed-term contract to cover maternity/parentalleave. This is a fantastic opportunity to lead and support a dedicated team of Compliance Co-ordinators helping to deliver an outstanding repairs experience for our customers.
If youre passionate about customer service highly organised adaptable and thrive in a fast-paced environment wed love to hear from you. Your energy leadership and commitment to continuous improvement will be key to supporting your team manager and stakeholders in achieving great outcomes.
The Role:
As Senior Co-ordinator youll support the Team Leader in managing the day-to-day operations of the team. This includes providing feedback training and input into annual appraisals. Youll help drive performance through coaching auditing and overseeing multiple work streams schedules and contractor jobs.
Youll play a pivotal role in managing the scheduling function ensuring repairs are booked efficiently and in line with Paradigms tenant deal and corporate standards. Youll also help reduce works in progress and ensure the team delivers a responsive and effective service to our customers. Collaboration is keyyoull work closely with front-line customer services and technicians to promote our values of #drivingimprovement and #workingasone.
This is a fast-paced role that requires resilience attention to detail and a strong focus on quality.
You will need to have:
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Proven ability to lead plan resources set targets and monitor performance
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Strong understanding of repairs scheduling and service delivery
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Commitment to excellent customer service
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Ability to identify and improve poor staff performance
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Analytical skills with experience in data reporting
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Advanced verbal and written communication skills
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Excellent organisational skills and ability to manage time effectively under pressure
Why Paradigm
Were proud to be a Best Companies 1 STAR accredited organisation recognised for our high employee engagement. We offer a welcoming inclusive environment and a fantastic range of benefits (full benefits package can be found below the advert listing on our website).
We support flexible working and welcome applications from all sections of the community. Shortlisting will be conducted in line with the essential and desirable criteria in the person specification.
Further Information:
For the full job description and person specification please see the attachment at the bottom of this page. If you have any queries contact
To apply please submit your CV and a covering statement outlining how you meet the criteria. This helps us give your application the attention it deserves.
Thank you for your interest in Paradigm Housing Group.
Please note: We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
About us
We are Paradigm Housing Group.
We manage more than 17000 homes across the South East.
We know that house prices in the areas where we work are high both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity the money we make goes into building new homes and providing an excellent service for residents.
We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sectors largest digital transformation programmes improving our environment and sustainability targets and delivering more quality homes to people who need them.
Our benefits
- Holidays 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year and the opportunity to buy up to another five days.
- Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employees contribution rate.
- Car leasing scheme.
- Annual bonus potential.
- 1 paid professional subscription per year.
- Family friendly policies including generous paternity maternity shared parental and adoption leave sabbaticals and more.
- Health cash plan worth over 1800 per year. Includes dental optical prescriptions and flu jabs physiotherapy chiropractic therapy reflexology Sports massage and more.
- Hybrid working for many roles.
- Up to three paid Giving Back (volunteer) Days a year.
- Modern collaborative offices with free parking and charging points for electric vehicles.
- Opportunities for career development and progression.
- Social events such as quiz nights Christmas Party Summer BBQ.
Our Vision
We provide excellent services to customers.
And build new homes to help more people.
We make sure our homes are safe and sustainable.
And strive to do more by making the most of our resources.
Working For Us
Our Values
Safer Together
Driving Improvement
Working As One
Acting Thoughtfully
Being Clear
Please note that customer facing roles may be subject to a DBS check.
Documents
Required Experience:
Senior IC
Employment Type
Unclear
