Facilitator
Facilitator
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Job Description
Overview
Salary $55000 year
Scope of Position: Provide guidance and coaching to jobseekers. Engage participants in online and technology-based learning as well as provide user management tracking and reporting and support curriculum enhancements and improvements.
Responsibilities
Essential Functions:
Create and maintain an environment that promotes opportunities for quality interaction and learning through:
o Establishing clear expectations and encouraging client accountability
o Implementing a structure and plan consistent with prescribed curriculum goals
o Maintaining an awareness of differences in individual learning styles and strengths
Model positive and professional behavior
o Demonstrate positive pro-social interactions with clients staff and community representatives
o Use written and spoken language effectively
o Use language reflective of a commitment to diversity; demonstrate cultural competence
o Model respect and professionalism in all situations
Support customers in online course registration and troubleshooting
Assist customers with log in registration and any questions
Record customer services and track use of online programs
Recommend technical enhancements and additional matrices to current curricula
Update online training guides and website
Develop materials manuals tests and related training aids
Facilitate orientation sessions
Other opportunities as available
Qualifications
- Experience in training education or career development
- Experience developing and formatting resumes; Certified Professional Resume Writer credential is a plus
- Knowledge of best practices in designing and developing instructional courses webinars workshops and on-line programs
- Able to interact with a wide variety of individuals and demonstrate a positive professional attitude
- Experience in a team-oriented environment
- Bachelors degree or associate degree and three years of work experience in case management/human services or related experience
- Must have reliable transportation to and from the worksite and other required locations
Employment Type
Full-Time
