OTC Program Lead
OTC Program Lead
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Job Description
NC MedAssist
OTC Program Lead Job Description
NC MedAssist is North Carolinas only nonprofit statewide free pharmacy. Our programs assist our neighbors with medication access needs by providing prescription and over-the-counter medication at no cost. Our mission is to dispense opportunities through improved health.
Job Overview
The Over-The-Counter (OTC) Program Lead will support the daily operations of the OTC Free Store and Warehouse. This role is essential in maintaining the flow of inventory ensuring excellent customer service and supporting our team and volunteers in a collaborative and mission-driven environment. The OTC Program Lead is a full-time 40 hour a week role that report directly to the OTC Program Director and work collaboratively with internal teams to ensure operational excellence.
Position Responsibilities:
The responsibilities of the OTC Program Lead include but are not limited to:
- Supervise daily the OTC Free store and Warehouse operations ensuring compliance with health and safety regulations
- Support guide and coach the OTC Program Associate team members volunteers and warehouse staff.
- Lead and support volunteers and work closely with the volunteer manager to create an engaging experience for our volunteers.
- Assist with receipt organization and inventory of all OTC items and coordinate restock of available inventory.
- Assist with visual merchandising and promotional displays to enhance participant engagement and product visibility.
- Support the planning and execution of outreach efforts and partner events in the OTC store
- Ensure high-quality customer service by quickly addressing and responding to customer concerns complaints and inquiries through multiple mediums.
- Responsible for accurate record keeping of inventory and assists in generating reports on store performance and inventory.
- Supports the management of short- and long-term organizational projects in the Warehouse and OTC Store.
- Educating our partners on our OTC program and fulfilling our Partners-In-Hope orders.
- Collaborate cross functionally to develop materials and messaging for program participants.
- Participate in the execution of Mobile Free Pharmacy events across North Carolina.
- Performs other related duties as assigned by the OTC Program Director.
Requirements/Qualifications
- Associates Degree or equivalent work experience in retail warehouse operations non-profit or health and human services.
- 3 or more years of Supervisory or Leadership experience is preferred
- Strong interpersonal and conflict management skills.
- Excellent organizational and time management skills
- Ability to lead motivate and manage diverse groups
- Proficient in Microsoft Office (Work Excel Outlook)
- Experience in inventory management is preferred
- Bilingual (Spanish) Preferred
COMPENSATION
This is full- time hourly position with a starting rate of $23 an hour based on the candidates qualifications experience and skills.
BENEFITS
NC MedAssist understands the importance of investing in each team members health and well-being by offering comprehensive benefits to eligible employees. These benefits include:
- Medical dental and vision benefits
- Paid Time Off with exceptional accrual rates
- Hybrid work environment with a flexible schedule
- Weekly mental health hours
- Employee Assistance Program (EAP)
- 401k plan with employer contribution up to 5%
- Employer Paid Life insurance & Short-Term Disability
- Additional optional supplemental insurance offered
- Personal development and continuing education opportunities
- A positive and energetic work environment
PHYSICAL REQUIREMENTS (with or without reasonable accommodations)
- Availability to work flexible hours including weekends and evenings
- Comfortable with changes in the environment with the ability to work standing in a warehouse environment for extended periods of time
- Ability to push pull and lift up to 40lbs frequently
- Must hold a valid drivers license and be comfortable with occasionally operating company vehicle
NC MedAssist is an Equal Opportunity Employer (EOE) and prohibits discrimination against any applicant or employee. Candidates from all backgrounds are welcome to apply. Qualified applicants will receive consideration for employment without regard to their race color religion national origin sex sexual orientation gender identity protected veteran status or disability.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
NC MedAssist is an Equal Opportunity Employer. For more information visit .
Required Experience:
Manager
Employment Type
Full-Time
