Construction Field Service Coordinator
Construction Field Service Coordinator
Posted on :
03-10-2025
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1 Vacancy
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Job Description
Job Summary of the Construction Field Service Coordinator:
As a Field Service Coordinator you will be an essential part of the Field Service Team assisting with many day-to-day requests including estimating small service jobs and following up with customers on active quotations and orders coordinating with the outside sales force on customer requests processing purchase orders job sheets and customer invoices in a timely fashion communicating with Field Service Technicians customers and sub-contractors about logistics and schedules of service jobs and managing short-term projects to successful completion. The Field Service Coordinator works directly with the Service Business Specialist and Field Service Manager to support the current and long-term growth
Qualifications of the Construction Field Service Coordinator:
As a Field Service Coordinator you will be an essential part of the Field Service Team assisting with many day-to-day requests including estimating small service jobs and following up with customers on active quotations and orders coordinating with the outside sales force on customer requests processing purchase orders job sheets and customer invoices in a timely fashion communicating with Field Service Technicians customers and sub-contractors about logistics and schedules of service jobs and managing short-term projects to successful completion. The Field Service Coordinator works directly with the Service Business Specialist and Field Service Manager to support the current and long-term growth
Qualifications of the Construction Field Service Coordinator:
- Bachelors degree in Business preferred or equivalent combination of education and experience.
- Construction or general contractor experience is a plus.
- Direct experience estimating or bidding such work is also a plus
- Ability to type a minimum of 50 words per minute with an accuracy of at least 90%.
- Proficient in using Microsoft Outlook Teams Word Excel and PowerPoint.
- Industry background in construction plumbing electrical HVAC and has worked in the field and an office setting.
- Experience with bidding quotes problem-solving ordering parts and customer service.
- Experience with field service tech deployment into the field.
- Ability to read blueprints.
- Ability to deal effectively with discounts percentages proportions and currency conversion.
- Ability to read and analyze business information.
- Presentation and customer service interaction skills.
- Fully support the service business and opportunities throughout the Americas.
- Handle day-to-day customer requests such as providing price and availability and communicating the status of quotes orders and shipments.
- Work with customers primarily via telephone and email to determine product or project specifications related to service capabilities.
- Create quotes and provide technical documents to customers when needed.
- Regularly follow up on active quotations and work with outside sales Market Development Managers or others as needed to put in the best possible position to win the business.
- Routinely update customer records in Navpoint for accuracy and completeness during and after customer interactions.
- Develop a basic understanding of products and the applications in which they are used.
- Collect and record details related to pending active and completed Service projects and sales orders.
- Coordinate with the Field Service Group Sales customers etc. for scheduling and completion of Service jobs.
- Outbound call and email customers as assigned for follow-up lead qualification prospecting and other business development activities.
- Travel is infrequent. However travel to support a trade show or occasional visits to a customers facility or job site may be necessary to support the customer; facilitate learning; or improve knowledge of applications markets field issues or usage of products.
- After initial training this position can be Hybrid and work from home 2 days a week.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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