Apprentice Operational Insights Analyst
Apprentice Operational Insights Analyst
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Job Description
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewThis role is a learning role where apprentices are building skills and competencies in these areas while also identifying operational opportunities to improve customer experience and reduce cost to serve supporting cross-functional projects to drive continuous improvement and creating models and processes to measure and communicate improvement. During the apprenticeship youll develop skills to become a Operational Insights Analyst. Responsible for supporting the Operations organizations continuous improvement initiatives utilizing a broad range of data sources analytical methods and business approaches to deliver actionable recommendations to executive sponsors. Learn to provide analytical support (including analytical systems development) by dissecting and structuring a wide range of complex business problems extracting and analyzing data from a variety of sources utilizing facts/data to derive a conclusion and constructing presentations that distill complex analytical findings into communications that are intended to inform and influence decisions related to policy procedure and business practices.
Job Responsibilities:
- Learning the skills required of a Associate Operational Insights Analyst this will be a significant portion of the work in the initial stages of the role.
- Execute an analysis plan for small and moderate projects
- Gain skills to query data from relational databases (Teradata MS SQL server). Utilize skills to demonstrate competency and comfort working with and analyzing large sets of data.
- Obtain necessary knowledge and utilize to perform data validation and data cleansing
- Learn to perform data mining analysis and modeling to drive business insights based on supervisor guidance
- Contribute to presentations that show complex and customized analytical findings
- Provide ongoing operational support
- Execute operational reporting
- Participate in continuous improvement initiatives
- Build some cross functional relationships
Education and Work Experience:
- High School Diploma/GED (Required)
Knowledge Skills and Abilities:
- SQL (Preferred)
- Data Analysis (Preferred)
- Microsoft Excel (Preferred)
- Microsoft PowerPoint (Preferred)
- Power BI(Preferred)
Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Required Experience:
IC
Employment Type
Full-Time
