Partner Strategy and Operations Manager
Partner Strategy and Operations Manager
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Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.
We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Partner Strategy and Operations Manager Singapore
We are seeking a dynamic data driven and results-oriented Partner Strategy and Operations Manager to support strategic planning and to oversee the day-to-day operations / performance of our partnerships.
This role will ensure smooth collaboration between internal functions and external partners driving operational rigor and efficiency optimizing business outcomes.
The ideal candidate will have a strong background in ecosystem planning operations management partner engagement and data-driven decision-support.
What Youll Do:
Major Responsibilities/Activities include but are not limited to:
Strategic Planning Support:
Work with internal stakeholders to drive alignment and consistency in our ecosystem planning efforts with a very strong focus on building a scalable and sustainable partner business across key APAC markets
Ideate Identify Document and Enhance key strategic imperatives based on maturity and complexity of key markets across the theatre
Identify and consider market trends portfolio optimization initiatives and external benchmarks to drive scale and sustainability in the business as it relates to different personas within the ecosystem
Operational Management:
Manage and optimise processes to support seamless onboarding enablement and performance tracking of partners.
Develop and maintain workflows tools and systems to streamline partner operations.
Ensure compliance with agreements policies and operational standards.
Performance Monitoring & Reporting:
Establish KPIs to track partner performance and operational efficiency.
Create and deliver regular performance reports and dashboards to leadership and partners.
Use data insights to recommend and implement process improvements.
Partner Enablement and Support:
Collaborate with the sales marketing sales enablement solutions consulting and product teams to equip partners with necessary tools and resources.
Address partner inquiries and work closely with partner CoE to troubleshoot operational issues promptly.
Lead training sessions to educate partners on new tools products market making programs and procedures.
Collaboration & Communication:
Serve as the primary liaison between internal teams and external partners.
Work closely with cross-functional teams (sales legal finance etc.) to ensure alignment and smooth operations.
Foster strong relationships with partners to enhance collaboration and trust.
Process Optimisation & Innovation:
Continuously identify opportunities to improve partner operations through automation tools or best practices.
Evaluate partner performance frameworks and suggest enhancements for better outcomes.
Monitor market trends and operational benchmarks to maintain competitive partner programs.
Youve been there and done this:
Bachelors degree in Business Operations or a related field (MBA preferred).
10 years of experience in operations management partner management or a similar role.
Strong analytical skills with experience in working with CRM and reporting tools (e.g. Salesforce).
Proficient in Excel and data visualisation tools (e.g. Tableau Power BI).
Excellent communication negotiation and relationship-building skills.
Ability to work independently and thrive in a fast-paced environment.
Strong problem-solving abilities with a focus on continuous improvement.
Familiarity with SaaS B2B partnerships or technology etc.
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Singapore.
If a Genesys employee referred you please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .
You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Required Experience:
Manager
Employment Type
Full-Time
