Technical Service Specialist
Technical Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB DESCRIPTION:
Position Impact to Business
Partnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also cost of service management including spare part inventory management and resolution through First-Time or Same Day Services impact customer satisfaction and our ability to renew existing contracts.
Key Success Factors
- Demonstrated ability to manage resolution of complex technical customer issues.
- Ability to successfully prioritize and coordinate assigned field repairs in a timely manner.
- Ability to integrate engage and collaborate within cross-functional teams.
- Demonstrated ability to balance between technical skills and customer interfacing skills.
Requirements
- Entry level requirement include a bachelors degree in engineering life sciences or related technical discipline. Ideally with intern experience in their field of study.
- Roles beyond entry level require a bachelors degree in engineering life sciences or related technical discipline.
- Minimum 2 years experience with troubleshooting and instrument repair and maintenance for non-entry roles.
Reporting Line/Structure
- Position reports to a District or Regional Service Manager.
- The Technical Service Specialist collaborates with cross-functional teams including Technical Applications Specialist Sales as well as Global Service teams to achieve business and customer goals.
MAIN PURPOSE OF ROLE
Experienced professional individual contributor that works under limited supervision.
Applies subject matter knowledge in the area of Medical Device Field Service.
Requires capacity to apply skills/knowledge within the context of specific needs or requirements.
MAIN RESPONSIBILITIES
As the Experienced professional in the Medical Device Field Services Sub-Function possesses well developed skills in technical analysis of product implementations modifications and enhancements to product in accordance with specific customer specifications and implementations.
Troubleshoots technical problems and issues determines technical solution in accordance with product and customer specifications and recommends actions to company or customer representatives for coordinative product solution.
Assesses product needs in accordance with customer specifications.
Conducts technical training and product briefing with customers vendors and company representatives.
Acts as local on-site representative to customers organization.
QUALIFICATIONS
Associates Degree ( 13 years)
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRLB Core Lab
LOCATION:
Philippines > Taguig City : Venice Corporate Center
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Driving a personal auto or company car or truck or a powered piece of material handling equipment
Required Experience:
IC
Employment Type
Full-Time
